Ibraham Faraj
Dearborn
Summary
Highly motivated and dedicated 2010 graduate with a record of academic and overall achievement. Honest, confident, and hardworking with keen judgment. Record of integrity and dependability. Strong communication, interaction, and relationship-building skills acquired through work experience and volunteer activities. Bilingual, English and Arabic. I wish to seek growth in an organization, which can
offer opportunities and exposure to me so that I can learn, contribute and attain maturity and growth. I am striving for endless opportunities with desire to build life lasting relationships.
Overview
16
16
years of professional experience
Work History
Process Coach
Ford
Dearborn, MI
06.2024 - Current
- Led training programs to enhance team performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Mentored junior team members, fostering skill development and knowledge sharing.
- Analyzed performance metrics to identify areas for improvement and drive results.
- Trained in Green belt 6 sigma problem solving
- knowledgeable in Lean Manufacturing system
Manager
U.S.A Auto Wash
Redford Charter Twp, MI
06.2017 - Current
- Met with each associate to establish realistic sales goals for the month.
- Immediately addressed issues with customers so that they could be successfully resolved.
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
- Provided ongoing guest service, including giving fashion advice.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Communicated clear expectations and goals to each team member.
- Documented all customer inquiries and comments thoroughly and quickly.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Achieved sales goals and service performance requirements of $[amount] through new customer sales.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Provided an elevated customer experience to generate a loyal clientèle.
- Built long-term customer relationships and advised customers on purchases and promotions.
Ford Line Production Operator
Ford Motor Company
Dearborn, MI
04.2023 - 06.2024
- Operated assembly line machinery to ensure efficient production flow.
- Conducted quality inspections on finished products to maintain high standards.
- Collaborated with team members to troubleshoot equipment issues promptly.
- Maintained accurate records of production output and machine performance.
Manager
R & H Petro
Detroit, MI
01.2010 - 10.2015
- R & H petro(02/01/2014-09/01/2016)
- Managed team of 6 of employees.Addressed customer inquiries and resolved complaints.Design and implemented.customer satisfaction metrics.Maintained daily record of all transactions.Completed weekly.
- Developed financial statements, analyzed business trends and daily operating costs.
- Worked 50 Hours a week full time.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Strong leader of customer support staff.
- Mentored new sales associates to contribute to the store’s positive culture.
- Immediately addressed issues with customers so that they could be successfully resolved.
- Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion.
Education
Associate of Science - Business Administration
Henry Ford College
Dearborn, MISkills
- Customer service
- Verbal and written communication
- Creative merchandising
- Exceptional time management skills
- Retail sales
- Cash flow management
- Creative problem solver
- Strong interpersonal skills
- Strong client relations
- Excellent work ethic
- People-oriented
- Customer-oriented
- Goal-oriented
- Strong conflict resolution skills
- Exceptional communication skills
- Team building expertise
- Motivated team player
- Positive and friendly
- Trusted key holder
- Skilled problem solver
- Employee relations
Timeline
Process Coach
Ford
06.2024 - Current
Ford Line Production Operator
Ford Motor Company
04.2023 - 06.2024
Manager
U.S.A Auto Wash
06.2017 - Current
Manager
R & H Petro
01.2010 - 10.2015
Associate of Science - Business Administration
Henry Ford College