Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibraheem Alriffi

Minneapolis,MN

Summary

Detail-oriented and client-focused Coordinator with extensive experience in logistics, medical equipment delivery, and client communication and relations. Adept at managing complex schedules, coordinating with healthcare providers, and ensuring seamless service execution. Skilled in using Salesforce and EPIC and other business systems to track and document operations efficiently. Proven ability to build strong relationships with clients, resolve concerns proactively, and optimize workflows for enhanced efficiency.

Overview

6
6
years of professional experience

Work History

Office Coordinator

Park Nicollet
02.2025 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Oversee daily administrative operations to ensure the office runs smoothly, serving as the main point of contact for resulting customer concerns and coordinating workflows.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Oversee inventory management for high value medical equipment, including initiating and securing prior authorizations, coordinating with vendors and ensuring insurance compliance.
  • Place equipment orders of high value medical equipment, while ensuring compliance of regulatory requirements.
  • Maintain accurate and organized records using EPIC, insuring data integrity across client/patient files, orders and claims.

DME Retrieval Coordinator

AbleNet (Temp)
11.2024 - 02.2025
  • Effectively managed and nurtured relationships with clients, ensuring seamless coordination and communication on the return of speech medical devices to the AbleNet facility, with clinics, speech pathologists and clients.
  • Heavily utilized Salesforce to document all business activities on a case by case basis, and to access/change client and clinical records.
  • Communicated throughout the day to all parties via phone call, (Mogli) messaging system, and email.
  • Collaborated in regular team meetings regarding workflow efficiency, delivery schedules, client needs, and process improvements.

Logistics Associate

Midwest Medical Services
10.2022 - 11.2024
  • Set up and coordinated deliveries of pharmaceuticals and durable medical equipment.
  • Communicated with customers and patients regarding pharmaceutical/durable medical equipment orders.
  • Responded to and alleviated all client concerns in a calm, concise, and timely manner.
  • Set up appointments with clients/patients over the phone and in person.
  • Used multiple company programs to access customer/patient information and change if needed.
  • Coordinated deliveries of pharmaceuticals and DME with hospitals, clinics and nursing homes in special circumstances.

DME Service Representative

Lincare
05.2022 - 09.2022
  • Coordinated delivery and set up of oxygen and oxygen equipment for patients with severe health conditions.
  • Communicated with patients in person and over the phone in order to satisfy their needs.
  • Coordinated with hospitals to deliver/set up oxygen equipment for patients, including other DME.
  • Oxygen setups required a demonstration on how to properly use equipment, followed by the signing of all paperwork, billing and safety regulations.
  • Used computer programs to update patient files and access other related patient and company information.
  • Instructed and helped troubleshoot over the phone with patients/customers regarding equipment, procedures and faulty equipment.
  • Documented deliveries and equipment logs.
  • Responded with urgency during on-call shifts. Confirmed order and ETA.
  • Regularly assisted with organizing equipment and other miscellaneous items in warehouse.

Logistics Service Representative

MedSpeed
11.2019 - 04.2022
  • Adept with company technology.
  • Carried and transported medical laboratory specimens, medication and medical equipment to and from hospitals, clinics and personal homes.
  • Communicated with hospital and clinic staff in a professional and courteous manner in order to complete deliveries.
  • Skilled in training new staff.

Education

Bachelors of Business Management -

Metropolitan State University
Saint Paul, MN
08.2025

Associate of Arts - Generals Studies

North Hennepin Community College
Brooklyn Park, MN

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Administrative support
  • Client relations
  • Document management

Timeline

Office Coordinator

Park Nicollet
02.2025 - Current

DME Retrieval Coordinator

AbleNet (Temp)
11.2024 - 02.2025

Logistics Associate

Midwest Medical Services
10.2022 - 11.2024

DME Service Representative

Lincare
05.2022 - 09.2022

Logistics Service Representative

MedSpeed
11.2019 - 04.2022

Associate of Arts - Generals Studies

North Hennepin Community College

Bachelors of Business Management -

Metropolitan State University

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