Ibraheem Mahdi
Sherwood
Summary
Over seven years of experience in customer service and technical support within fast-paced retail environments. Currently pursuing a Bachelor of Science in Computer Science, focusing on technology and operational efficiency. Demonstrates strong communication and problem-solving skills, effectively assisting customers while fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Store in Store Mobile Expert
T-Mobile
Wilsonville
01.2022 - 05.2026
- Assisted customers with mobile devices, wireless plans, upgrades, and billing inquiries to enhance user satisfaction.
- Troubleshot device, account, and connectivity issues to provide effective and professional customer support.
- Built strong customer relationships through communication, problem-solving, and consultative support.
- Collaborated with team members to enhance customer experiences and streamline operational processes.
- Skills: Customer Service, Technical Support, Communication, Sales Support, Problem Solving
Customer Service Representative / Garden Center Associate
The Home Depot
Sherwood
01.2020 - 12.2021
- Assisted customers in selecting products and equipment, enhancing their experience with tailored solutions.
- Resolved customer issues and identified products efficiently, contributing to positive shopping experiences.
- Supported daily store operations, ensuring organized displays and high levels of customer satisfaction.
- Developed strong teamwork, adaptability, and communication skills through daily customer interaction.
- Skills: Customer Service, Team Collaboration, Adaptability, Problem Solving
Food Service Worker
McDonald's
Tualatin
01.2018 - 11.2019
- Handled customer orders efficiently while maintaining accuracy and professionalism in a fast-paced setting.
- Worked in a team-oriented environment providing customer service and supporting daily operations.
- Demonstrated reliability and time management skills to support team effectiveness.
- Skills: Teamwork, Time Management, Customer Service
Education
Bachelor of Science - Computer Science
Portland State University
Portland, OR09-2028
Associate of Science - Computer Science
Portland Community College
Tigard, OR01-2026
High School Diploma -
Lakeridge High School
Lake Oswego, OR05-2020
Skills
- Mobile technology solutions
- Mobile app development
- Retail technology systems
- Technical troubleshooting
- Technical support
- Customer relationship management
- Sales process optimization
- Store performance improvement
- Problem solving
- Critical thinking
- Adaptability and flexibility
- Team collaboration
- Communication skills
- Customer service and support
Languages
Arabic
Professional
Affiliations
- Gym
- Sports
- Movies
- Hiking
Accomplishments
- Top Performer Q4, 2025
- Top Performer Q3, 2024
- Dean's list, 2026, 2025, 2024
- Letterman in High School
Timeline
Store in Store Mobile Expert
T-Mobile
01.2022 - 05.2026
Customer Service Representative / Garden Center Associate
The Home Depot
01.2020 - 12.2021
Food Service Worker
McDonald's
01.2018 - 11.2019
Bachelor of Science - Computer Science
Portland State University
Associate of Science - Computer Science
Portland Community College
High School Diploma -
Lakeridge High School