IBRAHIM AHMED
Orlando,Florida
Summary
Dedicated and organized individual with strong interpersonal skills and a proactive approach to work. Excellent team player who is eager to learn and develop new skills. Reliable and dependable, constantly seeking new responsibilities. Recognizes and seizes opportunities.
Overview
9
9
years of professional experience
Work History
Customer Service Analyst
Everise
Orlando, FL
11.2023 - Current
- Performed data entry tasks related to customer accounts and orders.
- Analyzed customer inquiries and complaints in order to provide accurate solutions.
- Provided customer support to clients via phone, email and live chat.
- Assisted in training new members of the Customer Service Team.
Barista/Crew Member
Dunkin' Donuts
Orlando, FL
05.2023 - 11.2023
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Clothing Store Sales Manager
Trendy Man
Columbia, MD
10.2021 - 04.2023
- Ensured compliance with health and safety regulations across all departments.
- Oversaw daily cash handling procedures and ensured accuracy of financial records.
- Maintained accurate records of all sales transactions and updated inventory levels accordingly.
- Alteration of newly bought suits based on customer needs.
- Ensured that merchandise was accurately priced and labeled according to company policy.
Designer/Sales Associate
Custom World
Duluth, MN
09.2020 - 10.2021
- Designed and executed custom-made designs on all types of clothes. Using the heat transfer method.
- Produced comprehensive graphic design works including logos, icons, flyers, brochures and other visuals for print or web.
- Sketched drawings and wrote specifications to meet client requirements.
Sales Associate
Golden Gate
Wildwood, NJ
06.2020 - 09.2020
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Team Leader/Floor Supervisor
Vodafone UK
Alexandria, Egypt
12.2019 - 06.2020
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Customer Service Representative
Vodafone UK
Alexandria, Egypt
01.2016 - 12.2018
- First point of contact for customers (via telephone, email and self-serve).
- Directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone's business solutions and hardware. -Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
Education
Bachelor Degree -
Arab Academy For Science And Technology
Alexandria Egypt09-2018
Egyptian English Language School
Riada Language School
Skills
- Microsoft Office
- LUMION
- AutoCAD
- Creativity & problem Solving
- Adobe Photoshop
- Customer Service
- Sales Promotion
- Report Preparation
- Account Management
- Direct Sales
- Call Documentation
- Product Education
- Data Entry
- Attention to Detail
Affiliations
- Soccer Player at Alexandria Sporting Club. (1999-2013)
Timeline
Customer Service Analyst
Everise
11.2023 - Current
Barista/Crew Member
Dunkin' Donuts
05.2023 - 11.2023
Clothing Store Sales Manager
Trendy Man
10.2021 - 04.2023
Designer/Sales Associate
Custom World
09.2020 - 10.2021
Sales Associate
Golden Gate
06.2020 - 09.2020
Team Leader/Floor Supervisor
Vodafone UK
12.2019 - 06.2020
Customer Service Representative
Vodafone UK
01.2016 - 12.2018
Bachelor Degree -
Arab Academy For Science And Technology
Egyptian English Language School
Riada Language School
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