Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Ibrahim Albasri

Lawrence,KS
"Do not seek to control that which is beyond your reach; instead, focus your efforts on mastering your own thoughts, emotions, and actions, and find freedom in the realm of the mind"
Epictetus
Ibrahim Albasri

Summary


Highly skilled and results-driven Tech Support professional with over 6 years of experience in providing IT support for Cerner/Oracle. Possessing in-depth knowledge of Windows 10, Mac OS, Microsoft Office 365, and Remedy Ticketing, I excel in troubleshooting and resolving complex technical issues. Recognized as the Cerner Best Innovation Employee and equipped with excellent problem-solving abilities, computer proficiency, and a strong dedication to exceptional customer service, I am now seeking a challenging role as a Staff Systems Engineer at The Home Depot where I can contribute my skills and drive success.

Overview

7
years of professional experience

Work History

Homedepot

MET Team Associate
04.2023 - Current

Job overview

  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Cerner/ Oracle

Hardware Associate
08.2016 - 03.2022

Job overview

  • Assisted with Advanced Exchange team in diagnosing and reimaging, devices
  • Performed hardware repairs on client devices and ensured their functionality
  • Prepared client server environments, met hardware qualifications, and brought servers online
  • Monitored servers remotely, which ran on Linux distribution
  • Utilized SQL, SQL Server, Python, Java, Linux, Excel, Word, PowerPoint, Power BI, Office Online, CloneZilla, Microsoft Deployment Toolkit, Oracle VM VirtualBox, VMware Workstation 17 Player, and MS Office
  • Collaborated with Integration Center to set up client phones for integration into their environment
  • Provided technical assistance with computer hardware and software
  • Logged bugs and enhancement requests

Plastikon Health LLC

Tech I/Maintenance Technician
03.2022 - 06.2022

Job overview

  • Operate, maintain, and repair 3 injection molding machines that produce patriot dishes
  • Maintain robots responsible for stacking, bagging, vacuum sealing, and packing patriot dishes

Education

Kansas City Kansas Community College
Kansas City, KS

Bachelor of Science from Computer Engineering
08.2025

J.C Harmon High School
Kansas City, KS

High School Diploma
08.2019

Skills

  • Extensive experience in IT support for Cerner/Oracle spanning 6 years
  • In-depth knowledge of Windows 10, Mac OS, Microsoft Office 365, and Remedy Ticketing
  • Strong problem-solving abilities and computer proficiency
  • Excellent communication and organizational skills
  • Proficient in troubleshooting and critical thinking
  • Demonstrated commitment to delivering outstanding customer service
Availability
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Timeline

MET Team Associate

Homedepot
04.2023 - Current

Tech I/Maintenance Technician

Plastikon Health LLC
03.2022 - 06.2022

Hardware Associate

Cerner/ Oracle
08.2016 - 03.2022

Kansas City Kansas Community College

Bachelor of Science from Computer Engineering

J.C Harmon High School

High School Diploma

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Ibrahim Albasri