KYLIE RICHARD
San Antonio,TX
Summary
Diligent IT Support Professional with hands-on troubleshooting expertise in retail and healthcare. Specializes in resolving user issues and facilitating daily operations while communicating effectively with diverse teams. Completed a B.B.A. in Cybersecurity and pursuing (Security+ certification expected 12/2026)to enhance IT proficiency.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
MET Team Associate
Home DEPOT
Spring Branch, TX
06.2026 - Current
Administrative Assistant
Acura Health
San Antonio, TX
06.2025 - 06.2026
- Delivered technical support for scheduling software, patient systems, and office equipment, enhancing operational reliability.
- Troubleshot login issues, printer malfunctions, and connectivity problems, minimizing downtime and improving user satisfaction.
- Maintained digital records and followed compliance-driven processes.
- Supported staff with troubleshooting, streamlining daily operations and contributing to a more efficient work environment.
MET Team Associate
Home Depot
Spring Branch, TX
09.2023 - 06.2025
- Troubleshot POS systems, handheld scanners, and inventory devices to ensure seamless operation.
- Ensured accurate system updates and device functionality.
- Documented recurring technical issues to inform supervisors for resolution.
- Helped customers with inquiries and staff with product-related questions.
Cashier
Walmart
Spring Branch, TX
09.2019 - 09.2023
- Operated POS systems and resolved basic technical issues.
- Assisted customers with product inquiries and minor device problems.
- Maintained an organized checkout area for smooth transactions.
Education
BBA - Cyber Security
The University of Texas At San Antonio
San Antonio, TX08-2026
Associate of Science - Biology
Northeast Lakeview College
Universal City, TX12-2022
Skills
- Windows 10/11 Troubleshooting
- Hardware & Peripheral Support
- Experience in VMware/Virtual Box
- Microsoft 365
- Networking fundamentals
- Documentation & Workflow
- Operating Systems: Windows
- User Support & Communication
Certification
Sec + expected 12/2026
Play It Safe: Manage Security Risks 4/2024
Foundations of Cyber Security 1/2024
Designed and deployed a home server using Linux, hosting multiple services, including a NAS, security
camera system, Pi-hole ad blocker, and a Minecraft game server via Docker containers
●
Configured Pi-hole as a network-wide DNS server, blocking ads across devices and extended functionality by
setting up custom DNS configurations on mobile and desktop systems for seamless ad-blocking outside the
home network.
●
Remote access through a VPN, ensuring encrypted connections for external management and usage.
Languages
English
Native or Bilingual
Timeline
MET Team Associate
Home DEPOT
06.2026 - Current
Administrative Assistant
Acura Health
06.2025 - 06.2026
MET Team Associate
Home Depot
09.2023 - 06.2025
Cashier
Walmart
09.2019 - 09.2023
Associate of Science - Biology
Northeast Lakeview College
BBA - Cyber Security
The University of Texas At San Antonio