Devin Lazcano
McKinney,TX
Summary
CompTIA A+ certified IT support candidate with hands-on troubleshooting experience in real-world environments. Proven ability to diagnose and resolve technical issues under pressure, including system-wide POS failures. Strong background in customer service, communication, and problem-solving. Currently pursuing a B.S. in Cybersecurity & Information Assurance at WGU with multiple industry certifications in progress.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
B&B Cafe
McKinney, TX
12.2024 - Current
- Diagnosed and resolved POS system failure during peak business hours by correcting system date/time via BIOS and safe mode, restoring functionality across all connected terminals
- Provided technical support for POS system issues, minimizing downtime and maintaining operational efficiency
- Handled high-volume phone and in-person support requests, assisting users with issues and service coordination
- Demonstrated strong communication skills by clearly explaining issues and solutions to both staff and customers
- Worked in fast-paced environment requiring multitasking, problem-solving, and adaptability
Contents Technician / Team Lead
Paul Davis Restoration
Carrollton, TX
03.2021 - 06.2024
- Led and supervised a team of 5+ technicians on job sites, ensuring project accuracy, efficiency, and customer satisfaction
- Utilized Encircle inventory management software to document client property, assign item tags, and record detailed condition reports, including pre-existing damage (PED)
- Conducted detailed digital inventories of household and business items, maintaining accuracy across high-value assets for insurance claims
- Safely disconnected, labeled, transported, and reinstalled electronic equipment including computers, printers, and TVs, ensuring proper reconnection and functionality
- Created organized labeling systems for cables and equipment to ensure accurate reinstallation and minimize setup errors
- Communicated with clients via phone and email to coordinate services, provide updates, and explain processes during high-stress situations
- Managed logistics of packing and transporting items, ensuring safe handling and efficient use of storage and trailer space
- Identified water damage and mold impact on furniture and belongings, assisting in proper classification and reporting
Food Service Team Member
Legacy West Food Hall
Plano, TX
07.2024 - 11.2024
- Operated Toast POS system to process orders, manage transactions, and track order completion across multiple food stations
- Adapted quickly between multiple restaurant stations, supporting operations based on demand and workload
- Assisted with inventory management and supply ordering using Sysco, ensuring stock accuracy and operational readiness
- Maintained efficiency and organization in a fast-paced, high-volume environment
- Collaborated with team members across different stations to ensure smooth service and customer satisfaction
SP / Screening Agent (Seasonal)
Anderson Merchandisers
Remote
05.2024 - 07.2024
- Screened and evaluated candidates nationwide using Workday, supporting hiring efforts for major clients including Ulta and Walmart
- Reviewed requisition numbers and matched qualified candidates to open roles based on job requirements and eligibility criteria
- Maintained and updated candidate data using Microsoft Excel, ensuring accuracy across high-volume records
- Managed high-volume phone interactions while maintaining accuracy, organization, and professionalism
- Collaborated with team members to meet hiring goals in a fast-paced remote environment
Multiple Roles
54th Street Bar & Grill
McKinney, TX
03.2020 - 03.2021
- Operated and navigated POS systems for seating management and order processing across multiple roles
- Assisted with order tracking and completion using kitchen display systems, ensuring accuracy and timely service
- Delivered high-quality customer service in both front-of-house and back-of-house roles
- Prepared food and maintained organization in fast-paced, high-pressure kitchen environment
- Collaborated with team members to maintain efficiency and workflow during peak service hours
Education
B.S. - Cybersecurity & Information Assurance
Western Governors University (WGU)
Salt Lake City, UT03-2027
High School Diploma -
ISchool Virtual Academy of Texas
Lewisville, TX05.2020
Skills
- Windows 10/11 Troubleshooting
- Hardware Diagnostics & Device Setup
- Basic Networking (IP, DNS, Routers)
- BIOS & Safe Mode Configuration
- POS System Support & Troubleshooting
- Microsoft 365 (Outlook, Teams, Excel)
- Workday & Encircle Software
- Software Installation & System Setup
- Customer Support (Phone & In-Person)
Certification
Earned:
- CompTIA A+
In Progress:
- CompTIA Network+
- CompTIA Security+
- AWS Cloud Practitioner
- ITIL® 4 Foundation
Planned / Included in WGU Program:
- CompTIA Data+
- CompTIA Project+
- CompTIA CySA+
- CompTIA PenTest+
- Linux Essentials (LPI)
- CompTIA IT Operations Specialist
- CompTIA Secure Infrastructure Specialist
- Network Vulnerability Assessment Professional
- Network Security Professional
- Security Analytics Professional
- (Optional) SSCP / CCSP
Timeline
Team Member
B&B Cafe
12.2024 - Current
Food Service Team Member
Legacy West Food Hall
07.2024 - 11.2024
SP / Screening Agent (Seasonal)
Anderson Merchandisers
05.2024 - 07.2024
Contents Technician / Team Lead
Paul Davis Restoration
03.2021 - 06.2024
Multiple Roles
54th Street Bar & Grill
03.2020 - 03.2021
B.S. - Cybersecurity & Information Assurance
Western Governors University (WGU)
High School Diploma -
ISchool Virtual Academy of Texas