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Associate Principal Engineer

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A people-first support professional who believes great service starts with a smile. I enjoy helping customers navigate tech issues, coordinating schedules with ease, and training teammates in a way that feels supportive and clear. Currently pursuing my Bachelor’s degree while working full-time, I bring positivity, organization, and a warm approach to everything I do.

I am a highly skilled and results-driven IT professional with over 8 years of experience in providing advanced IT support, network engineering, and system management. Demonstrated expertise in troubleshooting complex issues, optimizing system performance, and ensuring seamless end-user experiences. Proficient in Intune deployment, Windows administration, and network infrastructure design. Adept at collaborating with cross-functional teams, maintaining ITIL best practices, and delivering exceptional client satisfaction. Committed to staying updated with evolving technology trends and contributing to the success of organizations through efficient and innovative solutions.

Dynamic IT Professional with expertise in MS Office 365 Administration and user account management. Proven ability to enhance system security and minimize disruptions while delivering exceptional technical support. Strong problem-solving skills complemented by effective communication, ensuring user satisfaction and operational efficiency.

IT Support professional with hands-on experience supporting enterprise users across Microsoft 365, Active Directory, and day-to-day technical operations. I currently work at Optus providing Level 1/2 support, handling incidents, troubleshooting devices, managing user accounts, and assisting with on-boarding/off-boarding. With additional experience from my IT internship at Infuse, I bring strong problem-solving skills, clear communication, and the ability to support users effectively in fast-paced environments.

Alexander Gordon

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Help Desk Support Specialist

Help Desk Analyst

MERCHANDISING ASSOCIATE

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Some College (No Degree) -

HIGH SCHOOL DIPLOMA -

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