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Confident and motivated individual with a desire to learn.I posses a strong work ethic, adaptability, and exceptional interpersonal skills.Experience in multiple Tier 1 support roles with relevant certifications.Proficient in network troubleshooting,windows support and ticket documentation.Currrently pursuing a Cisco CCNA certification.

Dynamic IT Professional with expertise in MS Office 365 Administration and user account management. Proven ability to enhance system security and minimize disruptions while delivering exceptional technical support. Strong problem-solving skills complemented by effective communication, ensuring user satisfaction and operational efficiency.

Customer-focused IT Support professional with experience providing Tier-1 technical support, troubleshooting user access issues, and supporting digital systems in banking and consumer technology environments. Skilled in resolving authentication issues, MFA challenges, VPN connectivity problems, and system usability concerns. CompTIA Security+ certified with hands-on experience in hardware, software, and network troubleshooting. Fluent in English and German.

IT Support professional with hands-on experience supporting enterprise users across Microsoft 365, Active Directory, and day-to-day technical operations. I currently work at Optus providing Level 1/2 support, handling incidents, troubleshooting devices, managing user accounts, and assisting with on-boarding/off-boarding. With additional experience from my IT internship at Infuse, I bring strong problem-solving skills, clear communication, and the ability to support users effectively in fast-paced environments.

Pedro Juviel Jimenez

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Associate of Science - Computer Networking And Cybersecurity

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Associate of Science - Computer Networking And Cybersecurity

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