Ibrahim Alhassan
New York
Summary
Dynamic professional with a proven track record in building relationships, managing projects from start to finish. With over 8 years of extensive experience in customer service roles, specializing in cultural education and empowerment to drive productivity, retention, and cross-functional training success. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Walgreens
Manchester
03.2025 - 09.2025
- Operated forklifts and pallet jacks for efficient inventory movement.
- Organized merchandise on shelves for optimal accessibility and appearance.
- Collaborated with team members to maintain clean and safe work environments.
- Managed inventory counts using warehouse management systems effectively.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Package Handler
Broadway Warehouse
Hartford
10.2024 - 02.2025
- Followed company procedures for scanning and labeling shipments effectively.
- Maintained equipment by performing routine checks and basic maintenance tasks.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Stacked boxes onto pallets in an efficient manner.
Sr Customer Service Specialist
Tullow Inc
11.2021 - 09.2024
- Managed logistics coordination, including routing shipments based on commodity, volume, temperature control, and transit time requirements to optimize delivery efficiency.
- Facilitated communication with external and internal stakeholders, effectively addressing inquiries, resolving issues, and providing comprehensive updates on shipment statuses.
- Enforced adherence to procedures, work instructions, and regulatory standards to maintain operational compliance and service quality.
- Lead and mentor a team, driving continuous improvement initiatives to enhance customer service operations, productivity, and overall performance.
- Communicated effectively with external and internal stakeholders to address inquiries, resolve issues, and provide timely updates on shipment statuses.
- Promoting holistic care and empowerment.
Lead, Customer Service Support
VodafoneGH
04.2017 - 11.2021
- Led a team of 8 customer service representatives, fostering a collaborative and high-performance culture through regular coaching, mentoring, and training sessions.
- Developed and implemented effective strategies to optimize team efficiency, resulting in a 20% increase in overall customer satisfaction scores over the past year.
- Acted as a point of escalation for complex customer inquiries or complaints, ensuring swift resolution and maintaining positive customer relationships.
- Analyzed customer service metrics and KPIs regularly to identify areas for improvement and implemented action plans that led to a 18% reduction in average response time.
- Collaborated cross-functionally with other departments such as Sales and Operations to streamline processes and enhance the overall customer experience, contributing to a 23% increase in customer retention rates.
Education
High School -
Saint Thomas Acquinas High School
Skills
- Microsoft Office
- Data Entry
- Self-motivated and disciplined
- Excellent Communication Skills
- Ticketing and logging expect
- Package sorting
- Inventory management
- Packaging and labeling
- Stock management
- Detail-oriented
- Picking and packing
- Loading and unloading
- Problem solving
- Security screenings
Timeline
Warehouse Worker
Walgreens
03.2025 - 09.2025
Package Handler
Broadway Warehouse
10.2024 - 02.2025
Sr Customer Service Specialist
Tullow Inc
11.2021 - 09.2024
Lead, Customer Service Support
VodafoneGH
04.2017 - 11.2021
High School -
Saint Thomas Acquinas High School