Ibrahim Berro
First Endo LLC
Dearborn Heights,MI
10
years of professional experience
Dynamic software testing and system analysis professional with a robust foundation in data structures, algorithms, operating systems, and software engineering principles. Proven ability to collaborate effectively with cross-functional engineering teams to assess system behavior, identify defects, and enhance technical workflows. Recognized for quick adaptability to new technologies and a structured, analytical approach that consistently delivers reliable, high-quality solutions. A strong track record of developing innovative software solutions while improving overall system performance underscores a commitment to excellence in the field.
Work History
Computer Scientist / QA
4 Years 7 Months- Executed structured testing and validation of medical device software to ensure reliability, safety, and functionality.
- Identified defects, documented findings, and partnered with cross-functional engineering teams to drive resolution.
- Implemented test plans and executed test cases, contributing to improvements in QA workflows and processes.
- Maintained and updated technical documentation to support accurate system records.
- Investigated system issues and contributed to root cause analysis to prevent recurring failures.
Technical Support Specialist / Operations Lead
5 Years- Diagnosed and resolved software, device, and system issues, improving resolution time and customer satisfaction.
- Configured devices and assisted users with system setup and basic networking connectivity.
- Analyzed recurring issues, documented findings, and communicated recommendations to management to improve workflows.
- Coordinated daily operations including system checks, reporting, and process management.
- Trained junior staff on troubleshooting procedures, customer handling, and operational workflows.
Education
Bachelor of Science - Computer Science
- 3.74 GPA
Skills
QA & Testing: Manual Testing
Test Case Execution
Bug Reporting
SDLC
Documentation
Software & Data: Python
Java
C#
JavaScript
SQL
HTML/CSS
Microsoft Office
Reporting
Technical Support & IT: Troubleshooting
Ticketing systems
Windows/macOS/LinuxOperating systemsIP
Networking protocols configurationSystem configurationn
Machine learning
Technical Support & IT: Troubleshooting
Ticketing systems
Windows/macOS/Linux operating systems
Networking protocols
System configuration
Troubleshooting skills
Software development
Software improvements
Timeline
Computer Scientist / QA
First Endo LLC
01.2022 - CurrentRead More
Technical Support Specialist / Operations Lead
T-Mobile Wireless
01.2017 - 01.2022Read More
Eastern Michigan University
Bachelor of Science from Computer Science
Read More