IBRAHIM CHIKWITI
Doha
Summary
Professional wine expert prepared for this role with solid background in wine selection, inventory management, and customer service. Proven ability to collaborate effectively with teams, adapting to changing needs while maintaining high standards. Strong focus on achieving results, with expertise in wine pairing, cellar organization, and guest education. Reliable and flexible, ensuring seamless and enjoyable wine experience for all.
Overview
8
8
years of professional experience
Work History
Waiter
Qatar airways
05.2024 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
12.2018 - 02.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 12 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Facilitated team meetings to communicate targets and gather input on operational improvements.
Wine Steward
Circa Hotel
09.2016 - 12.2017
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Set up wine tastings to bring in business and promote special offerings.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Oversaw successful bar service and operations to handle as many as 120 guests per day.
- Conducted staff training sessions on wine knowledge, service etiquette, and sales techniques, improving overall team performance.
Education
Business Management N 5 -
Falsebay College
12.2024
Diploma - Hospitality Management
Alison
Galway,Ireland09-2024
WSET Level 2 -
International Wine Education Centre
01.2024
Public Management Level 6 -
Falsebay College
01.2022
Skills
- POS Operation
- Wine knowledge
- Customer service
- Inventory management
- Team leadership
- Menu planning
- Communication
- Sales
- Food presentation
- Wine pairing
- POS operation
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
WSET Level 2
Accomplishments
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Documented and resolved staff turnover which led to consistency guest satisfaction .
- Supervised team of 12 staff members.
- Achieved 20% increase in sells by introducing new beers on the menue .
Interests
Food and wine pairing sessions
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balancePersonal development programsStock Options / Equity / Profit SharingFlexible work hoursCompany CultureTeam Building / Company RetreatsQuote
In order to succeed, we must first believe that we can.
Nikos Kazantzakis
Timeline
Waiter
Qatar airways
05.2024 - Current
Floor Manager & Junior Sommeliers
Grab & Vine Restaurant
12.2018 - 02.2024
Wine Steward
Circa Hotel
09.2016 - 12.2017
WSET Level 2 -
International Wine Education Centre
Business Management N 5 -
Falsebay College
Diploma - Hospitality Management
Alison
Public Management Level 6 -
Falsebay College
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