Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Certification
Generic

IBRAHIM KARIKARI

Hagerstown,MARYLAND

Summary

Experienced IT professional with a strong background in cybersecurity and technical support. Proficient in monitoring and responding to suspicious activity using cyber defense tools and serving as the initial responder to security events. Adept at troubleshooting and resolving customer issues, guiding customers through the problem-solving process, and installing and maintaining computer hardware and software. Dedicated and results-driven security and risk management professional with a proven track record of promoting corporate security, minimizing risks, and ensuring compliance. Adept at collaborating with cross-functional teams and delivering comprehensive risk analyses to safeguard people, property, reputation, and shareholder value. Strong analytical and problem-solving skills, advanced technical knowledge, and a commitment to maintaining the highest standards of security. Seeking an opportunity with Exelon to contribute expertise and drive excellence in the Security Controls Program. I possess an unblemished background record and possess the ability to obtain various security clearances, including but not limited to Public Trust, Confidential Clearance, Secret Clearance, Top Secret Clearance, and Sensitive Compartmented Information (SCI) clearance.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

IT Security Operations Specialist

CarMax
05.2020 - 08.2023


  • Monitors and responds to suspicious activity using cyber defense tools.
  • Serves as the initial responder to security events and carries out remediation playbooks.
  • Documents and assesses security events to identify root cause and mitigate attacks.
  • Maintains knowledge of security vulnerabilities, threats, and industry-standard methodologies.
  • Provides IT support for products and services through various channels.
  • Troubleshoots and resolves customer issues.
  • Guides customers through problem-solving process.
  • Installs and maintains computer hardware and software.

PC Desktop/Service Desk Support Technician 2

CarMax
12.2015 - 05.2020


  • Technical support for computers, networks, and associated equipment.
  • Installs, troubleshoots, and repairs computer hardware and software.
  • Provides user assistance and makes recommendations for software and hardware purchases.
  • Adheres to security regulations and procedures for PC installations, maintenance, and retirement.
  • Resolves support tickets within established SLAs, escalating issues as needed.
  • Communicates effectively with customers and IT staff to resolve support issues.

Personnel Specialist

US Navy
04.2014 - 10.2015
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and business goals.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
  • Administered employee health, dental, FSA and disability benefits and worked with broker to research and recommend options and oversee open enrollment.

Bank Teller

Ghana Commercial Bank
07.2013 - 02.2014
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with compromised debit cards and issued new credentials.

Education

Bachelor of Science - Computer Networking And Cybersecurity

University of Maryland Global Campus
Adelphi, MD
05.2022

Associate of Science - Cybersecurity

Montgomery College
Rockville, MD
09.2020

Bachelor of Arts - Economics

Kwame Nkrumah University of Science And Technology
Kumasi-Ghana
05.2013

Skills

  • Compliance Artifacts
  • Research and Analysis
  • NIST Compliance
  • User Guide Creation
  • Cybersecurity Assessment
  • Report Generation
  • Security Concepts and Terminology
  • Unified Communications Integration
  • Case Management
  • Information security risk specialist
  • Cyber threats
  • Risk mitigation
  • Technical details
  • Security assessments
  • NIST SP 800 series
  • Policy and Procedure Review
  • Mitigation and Remediation
  • Security Controls
  • Risk Analysis
  • Compliance Management
  • Database Queries and Reporting

Accomplishments

    President Club Silver, Platinum, Gold, and Club Diamond

Affiliations

Phi Kappa Phi

Alpha Sigma Lambda

Timeline

IT Security Operations Specialist

CarMax
05.2020 - 08.2023

PC Desktop/Service Desk Support Technician 2

CarMax
12.2015 - 05.2020

Personnel Specialist

US Navy
04.2014 - 10.2015

Bank Teller

Ghana Commercial Bank
07.2013 - 02.2014

Bachelor of Science - Computer Networking And Cybersecurity

University of Maryland Global Campus

Associate of Science - Cybersecurity

Montgomery College

Bachelor of Arts - Economics

Kwame Nkrumah University of Science And Technology

Certification

COMPTIA SECURITY +

IBRAHIM KARIKARI