Ibrahim Kassem

• Manage sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
• Monitor surveillance and personnel to maximize unit and facility safety.
• Contribute to crisis response readiness by participating in emergency preparedness exercises simulating various threat scenarios.
• Perform interviews and interrogations of suspected Inmates, Staff and Visitors.
• Investigating Drugs and Gang activities.
• Investigate PREA allegations.

(Prison Rape Elimination Act)

• Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
• Collaborated with the marketing team to develop targeted promotional campaigns that boosted lead generation.
• Increased sales revenue by providing exceptional product knowledge and technical support to customers.

• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Developed strong relationships with clients through regular communication and excellent customer service.
• Advised clients on risk management strategies to protect assets against market volatility.
• Increased client satisfaction, providing personalized investment advice based on thorough financial analysis.
• Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.