Ibrahim Laah
Deer Park,IL
Summary
Field Service Supervisor experienced in leading daily operations and ensuring SOP compliance. Achieved improvements in KPI tracking and resource planning through effective employee training and performance monitoring. Focused on fostering productive relationships with team members and contractors while seeking opportunities for career advancement.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Field Service Supervisor
DHL Express
Chicago , IL
10.2021 - Current
- Led team development through targeted training and mentorship initiatives.
- Supervise 24 agents, hired and trained 7 part time subordinates.
- Directed compliance with DHL SOP policies and procedures and government regulations.
- Oversees the loading and unloading of shipments in the DHL network as it arrives and departs through the gateway facility.
- Facilitated daily operational planning and resource distribution to optimize workflow.
- Monitored and controlled missorted items and other KPIs.
- Work alongside officers of Customs and Border Protection as i supervise the identification and segregation of non- conforming and dangerous goods cargo and inform the applicable department according to proper processes and procedures.
- Supervised shipment scanning, ensuring proper handling of bags for secure processing.
Education
Associate of Applied Science - Logistics And Supply Chain Management
William Rainey Harper College
Palatine, IL08-2021
Master of Arts - Peace And Security Studies
University of Lusaka, Zambia.
Lusaka09-2015
Skills
- SOP adherence
- KPI management
- Resource allocation
- Staff training
- Performance evaluation
- Issue resolution
- Dispute resolution
- Risk management
- Detail orientation
- Self-driven
Certification
- DHL certified International manager.
- Unit Loading Device (ULD) Build -up
Accomplishments
- Award of Excellence in community service.
Affiliations
- Member of Rotary club international Barrington Rotary club. 2016 - date. With monthly payment to eradicate polio and malaria.
Volunteers as caregiver in aged persons.
Play Football and love watching football.
Timeline
Field Service Supervisor
DHL Express
10.2021 - Current
Associate of Applied Science - Logistics And Supply Chain Management
William Rainey Harper College
Master of Arts - Peace And Security Studies
University of Lusaka, Zambia.