IBRAHIM MEHASEY
Bahri,Sudan
Summary
A highly skilled technical support and network engineer with a strong track record of effectively resolving hardware and software issues. Known for being resourceful and adaptable, with a strong commitment to teamwork. Reliable in meeting tight deadlines and ensuring the efficient resolution of technical challenges to meet customer demands. Focused on delivering high-quality support while maintaining professionalism and precision under pressure.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Technical support engineer
University of Albutana
Rufaa, Al Jazirah State, Sudan
2020.04 - Current
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Conducted thorough troubleshooting for identifying potential software issues.
- Coordinated repairs with Computerised Maintenance Management Systems.
- Demonstrated excellent knowledge of different network designs that form secure IT networks.
- Analysed and interpreted user requirements to guide software development.
- Provided technical support to forestry research programmes.
Network engineer
MAXnet Information Systems
Khartoum, Sudan
2018.11 - 2020.12
- Developed programming specifications to serve as guidelines for application development staff for complex system modifications.
- Coordinated and provided technical support for POS devices.
Technical support engineer
Wateen Advanced Business
Khartoum, Sudan
2019.12 - 2020.03
- Coordinated application development for multiple projects to meet scheduled deadlines.
- Conferred with application development staff to clarify programme specifications.
- Resolved complex technical issues by utilising advanced troubleshooting techniques.
- Enhanced customer satisfaction with effective and timely resolutions of tech-related matters.
Technical IT support representative
Dr. Khalid Omer Ibrahim for Contracting and Financial Accounting
Khartoum, Sudan
2017.07 - 2018.05
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Provided after-hours IT support for management team members.
- Coordinated IT support for office equipment and technology issues, Information System, and Archives.
Education
Bachelor Degree - Computer Science
University of Gadarif
Al Gadarif, Sudan 2012.01 - 2017.08
Skills
- C (programming language)
- C (programming language)
- Java (programming language)
- JavaScript (programming language)
- OOP
- asmacc
- Quick box
- Adobe Photoshop
- Microsoft Office
Certification
- Course on POS devices (X990) And V285 and V240m
- CCNA
- SISCO
- MCSA
LANGUAGES
Arabic
Native
English
Advanced
Accomplishments
- President of Computer Science Faculty Association.
CONFERENCES
- Sudan Network Operators Group SdNOG 5
- Forum on: Exchanging Financial Stability & the Transformation to E-Payment Systems
References
References available upon request.
Timeline
Technical support engineer
University of Albutana
2020.04 - Current
Technical support engineer
Wateen Advanced Business
2019.12 - 2020.03
Network engineer
MAXnet Information Systems
2018.11 - 2020.12
Technical IT support representative
Dr. Khalid Omer Ibrahim for Contracting and Financial Accounting
2017.07 - 2018.05
Bachelor Degree - Computer Science
University of Gadarif
2012.01 - 2017.08