Ibrahim Qutifan
Columbus
Summary
Operations and network professional with hands-on expertise in infrastructure, network security, and logistics analysis. Demonstrates a strong ability to improve event efficiency through effective technology setup, troubleshooting, and coordination. Currently pursuing a master's in business administration with a focus on data analytics and IT service security.
Overview
7
7
years of professional experience
Work History
Operations Systems and Technology Coordinator
Art of Freedom LLC
Columbus
03.2022 - 04.2026
- Coordinated with leadership, vendors, and team members to ensure technology, logistics, and communication systems were ready before events.
- Supported event operations by setting up and troubleshooting network connectivity, laptops, printers, mobile devices, and digital check-in tools, ensuring seamless technology integration for staff and vendors.
- Assisted with deployment of temporary event technology setups, including Wi-Fi access and device configuration, facilitating effective communication and file sharing during events.
- Troubleshot technical issues related to connectivity, file access, and device setup, maintaining operational efficiency and minimizing disruptions.
- Maintained Excel-based tracking systems for schedules, travel logistics, vendor information, contracts, costs, and project timelines.
Airport Operations Systems & Network Support Intern
Queen Alia International Airport
Amman
05.2025 - 08.2025
- Supported airport operations by monitoring flight schedules, aircraft turnaround milestones, gate activity, delays, and real-time operational updates.
- Acquired hands-on experience with airport operations technology, including schedule monitoring systems, delay tracking tools, gate coordination processes, and operational communication systems.
- Troubleshot basic system and connectivity issues to enhance operational updates, communication flow, and schedule visibility.
- Coordinated with teams during irregular operations by tracking schedule changes, communicating updates, and ensuring accuracy of operational records.
Logistics Systems & Network Operations Lead
JAMNEW LLC
Columbus
04.2019 - 02.2022
- Oversaw daily dispatch operations utilizing digital tracking tools and route management systems to enhance operational efficiency.
- Developed delivery performance reports to monitor route timing, scheduling conflicts, and service issues, improving workflow efficiency.
- Evaluated routing data and delivery schedules to pinpoint inefficiencies, leading to targeted improvements in logistics performance.
- Troubleshot basic technology issues related to mobile devices, dispatch communication, connectivity, route updates, and delivery tracking tools.
- Assisted with setup and deployment of laptops, mobile devices, printers, and basic LAN/Wi-Fi connectivity used for daily logistics operations.
Education
MBA - Data Analytics and AI
University of Cincinnati
Cincinnati, Ohio08-2027
Bachelor of Arts - Air Transportation Analysis
The Ohio State University
Columbus, Ohio05-2026
Skills
- Systems operations support
- IT Support
- Network connectivity
- Network troubleshooting
- Device configuration
- Hardware and software troubleshooting
- Workflow optimization
- Technical documentation
- Interdepartmental communication
- English and Arabic Fluency
Timeline
Airport Operations Systems & Network Support Intern
Queen Alia International Airport
05.2025 - 08.2025
Operations Systems and Technology Coordinator
Art of Freedom LLC
03.2022 - 04.2026
Logistics Systems & Network Operations Lead
JAMNEW LLC
04.2019 - 02.2022
MBA - Data Analytics and AI
University of Cincinnati
Bachelor of Arts - Air Transportation Analysis
The Ohio State University