SUSAN NAJAR
Riverdale,Michigan
Summary
Dynamic operations manager specializing in multi-site retail and catering management. Successfully streamlined operational processes and enhanced employee training, resulting in improved efficiency and customer satisfaction across multiple locations. Expertise in systems implementation and support, driving impactful changes within diverse operational environments.Team player- Collaborate effectivly with employees,managers,client and teams across multiple locations. Soulution orientated problem solving. Attention to details. Thrives under pressue. Quick learner, adapts well.
Overview
2027
2027
years of professional experience
Work History
Area Systems Retail Manager / Operations Manager – Jazzman's
Sodexo
Mt. Pleasant, Michigan
2019 - Current
- Provided operational and systems support across seven MyMichigan Health System locations.
- - Managed and supported daily operations at Jazzman's to maintain high service quality. Jazzman's operations while maintaining high standards of service, quality, efficiency, and customer satisfaction.
- - Serve as a subject matter expert and key resource for Sodexo systems and operational programs.
- - Successfully manage operational responsibilities while fulfilling systems support and training requirements.
- - Supported deployment and implementation of Infor through programming, configuration, troubleshooting, and training to enhance system functionality.
- - Train employees and managers on systems, processes, and operational procedures.
- - Support retail operations, menu development, pricing, scheduling, and related operational functions.
- - Contributed to system and process improvements, streamlining operations and enhancing overall efficiency.
- - Collaborated with teams across multiple locations to identify challenges and implement solutions, improving cross-location operational effectiveness.
- MyMichigan Health System | Mt. Pleasant, Michigan
- 7 Years – Present
Retail and Catering Manager
Sodexo
2017 - 2019
- - Managed retail and catering operations, ensuring seamless daily business activities.
- - Oversaw scheduling, menu development, and pricing to enhance catering processes.
- - Collaborated with employees and teams to uphold service standards and improve operational efficiency.
- - Assisted with planning and executing operational initiatives and unit improvements.
- - Utilized CaterTrax and other Sodexo systems to support operational requirements.
- 2 Years
Supervisor/ Frontline
Sodexo
2002 - 2017
- - Supervised daily operations, leading frontline employees to achieve service goals.
- - Addressed employee and operational challenges, implementing solutions that improved team effectiveness.
- - Trained and developed employees, enhancing skills to meet operational and service expectations.
- - Supported managers and teams during periods of high volume and operational change.
- - Supported scheduling processes to ensure optimal staffing, customer service, inventory management, and daily operational responsibilities.
- - Developed strong leadership, communication, and problem-solving skills.
- Acquired practical skills in operational procedures in frontline service and teamwork while executing operational procedures. Accumulated two years of practical experience in operational settings, enhancing service delivery and team collaboration. - Established groundwork for advancement into supervisory and management roles through demonstrated responsibility. - Established a strong foundation in Sodexo's daily operations and customer service standards.
Training and Development
- - Conducted training sessions on Sodexo systems, improving employee proficiency and system utilization.
- - Led training workshops on Infor programming, facilitating effective system use among employees.
- - Employee and management training
- - Provided ongoing operational coaching and support, reinforcing skills and knowledge application.
- - New system implementation support
- - Proctored ServSafe certification exams to ensure compliance with food safety standards.
Education
MLT Program - Manager Leadership
Sodexo
05-2024
Skills
- FNS Operations management
- Retail and Catering Operations/Managment
- Systems deployment
- Operational Systems Support
- Infor – deployment, programming, configuration, troubleshooting, and training
- Menu Development and Pricing
- Process Improvement
- Systems training
- Team Leadership
- Client and Employee Relations
- Training and support
- Troubleshooting solutions
- Workforce scheduling
- Sodexo systems/ Technology expertise-
FMS,
CaterTrax
Retail Ranger
Enterprise Manager
Perfect Score
EAT
UKG
Salus
Evision-OMD - New Unit Start-ups -Support involving:
Managed patient services operations to ensure high-quality care and support for patients
Oversaw retail outlet management, optimizing product placement and customer experience
Administered operations in gift shops
Supervised Java stops operations, coordinating staff and inventory to enhance service delivery
CAREER HIGHLIGHTS
- - 24 years of progressive Sodexo experience
- - 19+ years of leadership and management experience
- - Current support of seven healthcare locations within MyMichigan System and Operations of Jazzman's
- - Progression from frontline operations to multi-site leadership
- - Extensive experience in Infor deployment, programming, implementation, and training
- - Experience supporting Sodexo locations beyond primary responsibilities
- - Experience in Patient Services, Retail, Catering, Gift Shops, and Java Stops
- - Completed Sodexo MLT Program
- - ServSafe Proctor
- - Extensive experience training employees and managers
- - Strong knowledge of Sodexo systems and operational processes
Timeline
Area Systems Retail Manager / Operations Manager – Jazzman's
Sodexo
2019 - Current
Retail and Catering Manager
Sodexo
2017 - 2019
Supervisor/ Frontline
Sodexo
2002 - 2017
Training and Development
MLT Program - Manager Leadership
Sodexo