Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ibrahim Saif

Pflugerville

Summary

Dedicated and motivated shift leader with over one year of leadership experience at Dunkin’. Skilled in team supervision, training, and maintaining high standards of customer service, and operational efficiency. Seeking to advance into an Assistant Manager role to continue driving store success and supporting team growth.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin’
Pflugerville
08.2025 - Current
  • Lead shift operations, managing a team of crew members to deliver excellent service.
  • Monitor inventory and communicate needs to management to reduce waste and shortages.
  • Ensure compliance with safety, sanitation, and company procedures.
  • Motivate and support team members, fostering a positive and productive work environment.

Shift Leader

Dunkin’
Brooklyn
03.2024 - 05.2025
  • Supervised daily store operations, ensuring adherence to Dunkin’ brand standards.
  • Trained and coached new crew members to maintain speed, accuracy, and quality service.
  • Supported scheduling, shift coverage, and task delegation to maximize efficiency.
  • Handled cash management, deposits, and register balancing with accuracy.
  • Resolved customer concerns quickly and professionally to ensure satisfaction.

Crew Member

Dunkin’
Brooklyn
03.2024 - 03.2024
  • Prepared food and beverages following Dunkin’ recipes and standards.
  • Provided friendly and efficient service to customers in a fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining area.

Skills

  • Team Leadership & Training
  • Scheduling & Shift Management
  • Cash Handling & Deposits
  • Customer Service & Problem Resolution
  • Inventory & Store Operations
  • Strong Work Ethic & Reliability
  • Team leadership
  • Inventory management
  • Customer service
  • Cash handling

Certification

  • Dunkin’ Shift Management Training – Completed
  • Google IT Support Foundations (Coursera – Technical Support Fundamentals, Networking, Operating Systems)

Timeline

Shift Leader

Dunkin’
08.2025 - Current

Shift Leader

Dunkin’
03.2024 - 05.2025

Crew Member

Dunkin’
03.2024 - 03.2024

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Ibrahim Saif