Kamrynn Lee
Customer Service Associate
Royse City
Summary
Proactive and results-driven Shift Leader at Golden Chick with a proven track record in team leadership and customer service excellence. Skilled in cash handling, problem-solving, and fostering a collaborative environment that enhances team performance. Committed to maintaining high standards, ensuring a safe workplace, and delivering excellent service to every customer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Golden Chick
06.2023 - 09.2025
- Trained 25+ employees, delegated daily tasks, and provided constructive feedback to support growth and team development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Delivered excellent customer service by promptly addressing concerns and resolving complaints with professionalism and problem-solving skills.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with shift leaders to maintain consistent standards, resolve team conflicts, and support a culture of continuous improvement.
Team Member
Golden Chick
06.2022 - 06.2023
- Maintained clean, organized, and safe work areas to promote efficiency and team safety for a team of 7 to 10 employees.
- Delivered excellent customer service to over 50 customers per shift through active listening, timely problem resolution, and empathetic communication.
- Worked multiple stations to provide optimal coverage, meet production goals, and ensure smooth operations during peak periods, serving 100+ customers daily.
- Collaborated with coworkers and managers to foster a positive, professional work environment, supporting a team of 15 or more employees.
- Assisted in training and guiding over 20 new team members to ensure smooth integration and consistent performance.
- Consistently adhered to company policies and procedures while sustaining high-quality work under pressure in a high-volume environment.
Education
High School Diploma -
Royse City High School
Royse City, TX 05.2001 -
Skills
- Customer Service & Active Listening
- Team Leadership & Training
- Cash Handling & POS System Operation
- Safety Processes & Procedures
- Problem-Solving & Strategic Thinking
- Multitasking & Time Management
- Reliability & Strong Work Ethic
- Attention to Detail
- Communication
- Flexibility & Adaptability
Accomplishments
- Achieved promotion to Shift Lead by demonstrating reliability, strong leadership, and excellent customer service.
- Improved team efficiency and workflow by training new employees and delegating daily tasks.
- Achieved Employee of the Month recognition by consistently providing excellent customer service and supporting team efficiency.
- Enhanced customer satisfaction by resolving complaints promptly and providing courteous service.
- Maintained accurate cash handling and safe work environment by following company procedures and enforcing policies.
- Strengthened team collaboration and morale by supporting coworkers, resolving conflicts, and fostering a positive environment.
Certification
Food handlers
Timeline
Food handlers
09-2025
Shift Leader
Golden Chick
06.2023 - 09.2025
Team Member
Golden Chick
06.2022 - 06.2023
High School Diploma -
Royse City High School
05.2001 -
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