Ibrahim Zeiadah
Tinley Park,IL
Summary
Shift Leader at Wetzel Pretzel with a proven track record in team leadership and cash handling. Expert in problem-solving and customer service, fostering a positive work environment. Successfully managed operations to enhance efficiency and maintain high standards, ensuring customer satisfaction and team motivation. Skilled in POS software and inventory management.
Overview
7
7
years of professional experience
Work History
Shift Leader
Wetzel Pretzel
Orland Park, IL
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Mechanic
Halsted Auto Repari LLC
Roseland IL
02.2019 - 07.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Education
Biology
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
Lincoln-way East HighSchool
Frankfort IL05.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Communication
- Time management
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Wetzel Pretzel
11.2023 - Current
Mechanic
Halsted Auto Repari LLC
02.2019 - 07.2023
Biology
Moraine Valley Community College
High School Diploma -
Lincoln-way East HighSchool