Summary
Overview
Work History
Education
Skills
Timeline
Generic

IBRAHIMA BAH

Houston,TX

Summary

Career Summary My name is Ibrahima Bah, I am a recent Computer Science Graduate with an emphasis in Cyber Security at Saint Peters' University. I am a goal driven professional with 2+ years of Technical Sales experience. Successfully prepared and delivered technical presentations with a proven ability to generate revenue through prospecting, customer relationship management, and preparing presentations. Self motivated established professional committed to uncovering customer needs, finding solutions, and removing obstacles. I'm a team player and I have the ability to communicate effectively and create an enjoyable work environment around me. I am looking for a Sale Engineering position with a company that I can grow and learn from.

Overview

4
4
years of professional experience

Work History

Technical Support / Sales

Asurion
09.2021 - Current
  • Responsible for installing, configuring, and providing technical support and repairs for all desktop and laptop computers, software, or any related computer systems
  • Increased customer retention rates up to 90% on monthly basis by resolving all customer complains in a professional manner while prioritizing customer satisfaction
  • Maintaining knowledge of AT&T Home Tech Protection products and services to better provide customer support and service solutions
  • Sell Asurion smart home and other products
  • Presented the product to the customer to meet sales goals by demonstrating high- end products maintaining a high- level of customer service assuring the sales rate above the KPI
  • Maintaining accurate documentation of customer support requests
  • Proven success in generating an average of 40 sales on a monthly basis.

Freelance Developer

Pita Consulting
03.2019 - 05.2021
  • Generating custom-tailored company theme, updating products pricing and content and altering pre-existing template
  • Optimizing websites requirements and using in-depth understanding of website architecture and aesthetics
  • Increasing compatibility of cross-browser, cross-platform, and multiple devices for all web solutions
  • Executing quality assurance activities on finished products to improve overall technical efficiency
  • Conducting WordPress training with clients and monitoring the performance of live websites
  • Developing and utilizing a wide variety of frameworks to implement website functionality
  • Building front and back-end websites in WordPress through appealing visual design
  • Developed, executed, and optimized PPC campaigns—keyword research, ad copy, landing pages, bidding, budget management, competitor analysis, etc
  • Create and lunch over 200 Word-press and Shopify Websites, utilizing different frameworks to implement website functionalities

Cyber Analyst Intern

Saint Peters' University
11.2020 - 12.2020
  • Utilized in-depth knowledge and valuable understanding of Kali Linux and multiple tools of an ethical Hacker
  • Assisting experienced team members with Information Security activities, as assigned
  • Adhering to technology standards and following documented procedures
  • Establishing and maintaining effective working relationships with peers and end users
  • Leveraged analytical skills for applying the essential tools of Nmap and Wireshark
  • Stay up-to-date on information technology trends and security standards
  • Executed standard operating procedures for security network
  • Developed company-wide best practices for IT security.

Education

Bachelor of Science - Computer Science

Saint Peter's University

Secure Software Development, Python Programming, Network Protocols & Defense, Database - undefined

Skills

Technical Supportundefined

Timeline

Technical Support / Sales

Asurion
09.2021 - Current

Cyber Analyst Intern

Saint Peters' University
11.2020 - 12.2020

Freelance Developer

Pita Consulting
03.2019 - 05.2021

Bachelor of Science - Computer Science

Saint Peter's University

Secure Software Development, Python Programming, Network Protocols & Defense, Database - undefined

IBRAHIMA BAH