Ibissam Afia
Kissimmee,FL
Summary
Team player with people skills and a friendly positive attitude more than six years of experience interacting with people in a customer service role. Strong ability to multitask, prioritize, and manage time effectively. Excellent skills in handling high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner. Seeking a customer service role in a financial institution where I can utilize and grow my skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CDL Truck Driver
Cadence Logistics LLC
06.2024 - 08.2024
- Operated with safety and skill to avoid accidents and delays.
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Relator Assistant
Gold Well Banker
01.2024 - 06.2024
Relator Assistant
Atlas Blues
08.2023 - 12.2023
- Assisted realtors in closing deals swiftly by efficiently preparing all necessary documentation.
- Increased client satisfaction by promptly addressing inquiries and providing exceptional customer service.
- Streamlined communication between clients and realtors, ensuring timely responses to inquiries and facilitating smooth transactions.
- Displayed exceptional attention to detail when reviewing property listings for accuracy and clarity, contributing to improved listing quality.
Front Line Sales
Silver Lake Resort
05.2023 - 08.2023
Hosts / to go
Carrabba's Italian Grill
01.2020 - 01.2022
- Welcome the customers, assist seating parties, answer phone calls, take reservations/orders, clean tables
- Explain the menu.
Palace Of Moulay Hafid
01.2017 - 01.2019
- Provide customer service in a friendly and courteous manner at all times
- Recommended and sold products, take reservations for wedding parties, birthdays...
Waitress
Restaurant Dari
01.2016 - 01.2017
Husa Casablanca Plaza
02.2011 - 01.2016
- Welcome guests in the lobby for breakfast
- Help organize the buffet
- Serve as needed.
Education
Associate in hospitality -
University Tourist and Technology Tangier Morocco
07.2015
High School Diploma -
Professional Training center hotelier high School
07.2013
Skills
- Sales And Customer Service Skills
- Communication and Interpersonal skills
- Cash handling skills
- Collaboration
- Teamwork and problem-solving skills
- Fast learner, Flexible and adaptable
- Experienced in teaching and counseling students
- Detail-oriented, with active listening skills
- Safe Driving Practices
Certification
- REAL ESTATE AGENT 2023
- CDL Truck Driver 2024
Trilingual
English, Arabic
Timeline
CDL Truck Driver
Cadence Logistics LLC
06.2024 - 08.2024
Relator Assistant
Gold Well Banker
01.2024 - 06.2024
Relator Assistant
Atlas Blues
08.2023 - 12.2023
Front Line Sales
Silver Lake Resort
05.2023 - 08.2023
Hosts / to go
Carrabba's Italian Grill
01.2020 - 01.2022
Palace Of Moulay Hafid
01.2017 - 01.2019
Waitress
Restaurant Dari
01.2016 - 01.2017
Husa Casablanca Plaza
02.2011 - 01.2016
Associate in hospitality -
University Tourist and Technology Tangier Morocco
High School Diploma -
Professional Training center hotelier high School
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