IBUKUN OLOFINTUADE
Kissimmee,FL
Summary
I am a Resourceful Licensed FAA Commercial Helicopter Pilot currently seeking opportunities to a new role with your company where my exceptional and avation knowledge can be utilized. Timely and efficient with in-depth knowledge of flight planning and aircraft performance calculation. Superb communication and multitasking skills. Attentive and exceptional safety skills to maintain 100% safe flight record. Proven to make critical decisions under pressure. I am good at multitasking and problem-solving abilities. Accustomed to working under pressure and seeking to bring expertise to challenging new role. Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Signature Flight Support, BBA Aviation
West Palm Beach, FL
11.2021 - Current
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Troubleshot shortages and overages to support quality control efforts.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Consulted with customers to resolve service and billing issues.
- Upheld privacy and security requirements for customer information.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Created and implemented process improvements to maximize efficiency.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Executed on-time and under-budget project management to resolve complex issues.
Fulfillment Manager
Amazon LLC
Boca Raton, FL
05.2021 - 10.2021
- Coached employees on ways to improve efficiency, accuracy and overall productivity.
- Evaluated performance trends to determine areas in need of improvement.
- Prepared inventory for shipment by attaching tags and labels.
- Led and managed projects to support logistics efforts and plans.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Established strategies to address changing market environments and Internet technology.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Directed investigations to verify and resolve customer or shipper complaints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Line Pilot
CAVERTON HELICOPTERS LTD
IKEJA, LAGOS,NIGERIA
02.2020 - 06.2020
- Completed detailed pre-flight checklists to reduce potential for safety incidents and accidents.
- Communicated with control towers for takeoff clearances, arrival instructions and other information using radio equipment.
- Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.
- Analyzed engine operation, fuel consumption and aircraft systems to promote optimal performance.
- Greeted passengers at craft entrance and offered assistance and engagement to put all travelers at ease.
- Calculated aircraft weight, balance and fuel requirements for each flight.
- Conducted in-depth pre- and post-flight checks for safety and operational compliance.
- Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
- Compiled with NCAA, customs and immigration requirements in full.
- Monitored engine operation, fuel consumption and functioning of aircraft systems during flights.
- Started engines, operated controls and piloted airplanes to transport passengers and freight according to flight plans and regulations.
- Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
Operations Manager
Ample Deeds Nig Ltd
Ikeja, Lagos,Nigeria
07.2011 - 05.2015
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Tracked and replenished inventory to maintain par levels.
- Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Resolved challenges associated with company websites, vendors and telecoms.
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
Education
S76C++ - TYPE RATING
CAE Brazil
Sao Paulo Brazil02.2020
FAA REMOTE PILOTS LICENSE -
Federal Aviation Authority
WestPalm Beach07.2017
Commercial Helicopter Pilots License(Instrument Rated) -
Cloud9 Helicopters LLC
WestPalm Beach,Florida06.2017
Master of Public Administration - Public Administration
Ladoke Akintola College of Technology
Oyo,Ogbomosho05.2015
Bachelor of Science - Mathematics Education
University of Lagos
Lagos,Nigeria12.2010
High School Diploma -
Redeemers High School
Mowe,Ogun State.07.2005
Airplane Commercial Pilots License(In View) -
PTC LANTANA
WestPalm Beach, FloridaSkills
- Mission planning
- Operational planning
- R44 aircraft
- S76C
- Flight plans
- Flight training
- Flight safety
- Search and rescue
- Operational awareness
- Flight navigation
- Load calculations
- Commercial aviation
- Pre-flight checks
- Instrumentation reading
- Documentation skills
- Air traffic control procedures
- Cargo monitoring
- OffShore/Onshore Operations
- Schedule coordination
- Critical thinker
- Aircraft routing Weather
- Analysis Aircraft dispatch
- Active listening
- Checklists understanding
- Communication
Timeline
Customer Service Representative
Signature Flight Support, BBA Aviation
11.2021 - Current
Fulfillment Manager
Amazon LLC
05.2021 - 10.2021
Line Pilot
CAVERTON HELICOPTERS LTD
02.2020 - 06.2020
Operations Manager
Ample Deeds Nig Ltd
07.2011 - 05.2015
S76C++ - TYPE RATING
CAE Brazil
FAA REMOTE PILOTS LICENSE -
Federal Aviation Authority
Commercial Helicopter Pilots License(Instrument Rated) -
Cloud9 Helicopters LLC
Master of Public Administration - Public Administration
Ladoke Akintola College of Technology
Bachelor of Science - Mathematics Education
University of Lagos
High School Diploma -
Redeemers High School
Airplane Commercial Pilots License(In View) -
PTC LANTANA
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