IBUKUNOLUWA OMOKANYE
Baltimore,MD
Summary
Driven Business Operations Associate aiming to leverage a proven history of managing competing priorities and completing diverse business responsibilities with accuracy and efficiency demonstrated over 9 years in similar roles. Focused on analyzing data to identify trends and developing strategies to improve efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Business Operations Specialist(Remote)
Techluxa LLC
02.2023 - 07.2023
- Facilitated development and reporting of program metrics.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
- Collected, arranged, and input 500+ information into database system.
- Streamlined business operations by implementing efficient process improvements and organizational strategies.
- Collected, organized and provided data to maintain program status and customer commitments.
- Developed 3 comprehensive project plans, managing deadlines, resources, and deliverables effectively from inception to completion.
- Analyzed sales data to identify trends, patterns, or discrepancies that could impact overall business performance and took corrective action when necessary.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution thereby giving 60% increase in operation management.
Quality Improvement Telecom Specialist(Remote)
Huawei Technologies Co. Nig
05.2021 - 01.2023
- Coordinated disaster recovery efforts following unexpected outages or disruptions, minimizing business impact and restoring service as quickly as possible.
- Improved network performance by implementing advanced troubleshooting techniques and resolving connectivity issues.
- Established strong relationships with vendors and suppliers, negotiating advantageous contracts for equipment procurement and ongoing support services.
- Implemented preventive maintenance practices, reducing downtime and increasing network reliability to 95%.
- Analyzed data trends to identify areas for improvement in network performance and efficiency.
- Monitored network performance metrics continually, identifying potential bottlenecks or inefficiencies before impacting service quality levels.
- Aligned telecommunication strategies with business objectives by collaborating closely with key stakeholders across departments.
- Streamlined communication processes for enhanced customer satisfaction through timely resolution of service complaints.
Network Performance and Reconciliation Analyst
Huawei Technologies Co.
01.2017 - 04.2021
- Initiated process improvements that reduced manual effort and increased productivity by 70% within the team.
- Boosted operational transparency by creating comprehensive reports on reconciliation activities for management review.
- Participated in system implementation projects, ensuring smooth transition and minimal disruption to daily operations.
- Developed strong relationships with stakeholders across various departments, facilitating efficient information exchange and problem-solving efforts.
Network Operation Center (NOC) Report Specialist
Ericsson Nig
04.2014 - 12.2016
- Created 5 templates for commonly used reports, expediting report preparation processes while maintaining high-quality standards.
- Designed user-friendly dashboards to present complex data in visually appealing manner, enhancing comprehension among stakeholders.
- Collaborated with cross-functional teams to gather relevant information for comprehensive reporting.
- Optimized reporting systems by implementing automation techniques where appropriate, reducing manual workload and increasing efficiency.
Technical Support Representative (Intern)
Computer Warehouse Group
06.2011 - 09.2011
Education
MBA - Data Analytics
Westcliff University
Irvine, CA08.2024
Bachelor of Science - Computer Science(ICT Option)
Ajayi Crowther University
Oyo, Nig08.2012
Skills
- Internal technical communications
- Root Cause Analysis
- MS Office (Excel, Pivot, V-lookup)
- Jira
- Zendesk
- Support Ticketing System
- Process Improvement
- Performance Management
- Data interpretation, Entry,Recovery and Processing
- Application Support
- Trend Analysis
- Tableau
- TCP/IP
- Business Intelligence
- Workflow Optimization
- Report Generation and Mapping
- Time Management
- Task Prioritization
- Business Process Mapping
- Operations Management
- AR/AP
- SalesForce
Timeline
Business Operations Specialist(Remote)
Techluxa LLC
02.2023 - 07.2023
Quality Improvement Telecom Specialist(Remote)
Huawei Technologies Co. Nig
05.2021 - 01.2023
Network Performance and Reconciliation Analyst
Huawei Technologies Co.
01.2017 - 04.2021
Network Operation Center (NOC) Report Specialist
Ericsson Nig
04.2014 - 12.2016
Technical Support Representative (Intern)
Computer Warehouse Group
06.2011 - 09.2011
MBA - Data Analytics
Westcliff University
Bachelor of Science - Computer Science(ICT Option)
Ajayi Crowther University
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