Ibyanca Williams
Member Service Representative
Greenville,NC
Work Preference
Timeline
Tax Preparer
Jackson Hewitt
12.2025 - Current
Bachelor Of Science - Business Administration
University of Phoenix
2024 - 2026
Member Service Representative
State Employees Credit Union
08.2022 - Current
Financial Services Representative
Walmart
07.2016 - 07.2022
Work History
Tax Preparer
Jackson Hewitt
12.2025 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Utilized tax software to prepare returns and meet deadlines.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Member Service Representative
State Employees Credit Union
08.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Prepared working papers, reports and supporting documentation for audit findings.
- Contacted customers to immediately find resolutions for escalated issues.
- Provided journal entries and performed accounting on accrual basis.
Financial Services Representative
Walmart
07.2016 - 07.2022
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed various money center services to customers.
- Trained new employees on proper cash routines, procedures, and requirements.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Communicated guest and employee requests to management for issue resolution.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Education
Bachelor Of Science - Business Administration
University of Phoenix
Tempe, AZ 2024 - 2026
Summary
Detail-oriented professional seeking to obtain an accounting position where I can leverage my financial services experience, strong organizational skills, and commitment to accuracy.
Skills
- Member correspondence
- Membership renewals
- Document processing
- Relationship building
- Customer support
- Account reconciliation
- Banking operations support
- Technical communication
- Root-cause analysis
- Bookkeeping
- Documentation filing
- Tax law knowledge
- High accuracy
Certification
- CNP - Certified Notary Public