Summary
Overview
Work History
Skills
Education
Timeline
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Ichadi Hoang

Las Vegas,NV

Summary

With over 10 years of Tables Games experience I have honed my abilities in not only my given positions, but customer service, and cultural awareness as well. My focus on paying attention to detail and building strong professional relationships has been a valuable asset throughout my career, which I am excited to contribute towards the future of our company.

Overview

9
9
years of professional experience

Work History

Investigations Specialist

Westgate Casino
Las Vegas, United States
04.2021 - 03.2022
  • Observed gaming tables, slots, casino cage, and poker rooms throughout casino via live video feeds.
  • Identified suspicious activity through understanding of cheating techniques and advantage play methods.
  • Submitted highly detailed surveillance reports, and carefully documenting all activity during shift.

Tables Games Dealer

Caesars Entertainment
Las Vegas, United States
04.2014 - 05.2021
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.

Table Games Dealer

Las Vegas Club Casino
Las Vegas, United States
06.2013 - 04.2014
  • Increased customer satisfaction by resolving on and off game issues
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.

Skills

  • Game knowledge: Baccarat, Craps, Roulette, Black Jack, Double Deck , and Carnival poker games
  • Card Counting
  • Game Management
  • Guest Service, and Cultural awareness
  • Employee Performance Evaluation
  • Flexible and Adaptable
  • Works well as a team
  • Self-motivated and professional

Education

  • General Studies
  • Collage of Southern Nevada 6375 W Charleston Blvd, Las Vegas, NV 89146

Timeline

Investigations Specialist

Westgate Casino
04.2021 - 03.2022

Tables Games Dealer

Caesars Entertainment
04.2014 - 05.2021

Table Games Dealer

Las Vegas Club Casino
06.2013 - 04.2014

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Ichadi Hoang