STEVE NGUYEN
Las Vegas,Nevada
Summary
Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 23-years history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk. Energetic Casino Dealer offering 5-years background operating and supervising casino table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
13
13
years of professional experience
Work History
Casino-Dealer
Wynn And Encore Las Vegas
01.2011 - Current
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Enforced game rules to maintain fair paly and avoid disputes.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
Casino Dealer
Resorts World Las Vegas
06.2021 - 07.2023
- Learned and followed company procedures to maintain consistency and standards.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Monitored players behavior, taking appropriate action against rule violations.
- Prepared players to join games by explaining rules and exchanging money for chips.
Casino Dealer/Dual Rate Supervisor
MGM Grand
10.2015 - 03.2020
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Enforced game rules to maintain fair paly and avoid disputes.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Worked with dealer team to run larger games such as craps and baccarat.
- Complemented player numbers to reach minimum levels for play of different games.
- Answered players questions and resolved disputes to provide excellent customer service.
- Received and documented patrons' wagers prior to beginning games.
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Continuous Improvement
- Problem-solving abilities
- Interpersonal Communication
- Wager management
- Gambling knowledge
- Professionalism
- Knowing and able to deal games Craps, Roulette, Baccarat, Pai Gow poker, Black Jack , and Novelty Games
- Excellent customer service
Timeline
Casino Dealer
Resorts World Las Vegas
06.2021 - 07.2023
Casino Dealer/Dual Rate Supervisor
MGM Grand
10.2015 - 03.2020
Casino-Dealer
Wynn And Encore Las Vegas
01.2011 - Current
High School Diploma -
Rancho High School
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