Jeffrey Trosin

Worked at various casinos throughout the years, including:

Harrah's, Las Vegas, NV.

The D, Las Vegas NV.

Tropicana, Las Vegas, NV.

Sunset Station, Henderson, NV.

Stratosphere, Las Vegas, NV.

Motor City Casino, Detroit, MI.

• Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
• Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
• Identified potential issues, disputes, and rule violations quickly and resolved them professionally via communication with supervisors, maintaining a positive gaming environment.
• Enforced game rules to maintain fair play and avoid disputes.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

• Greeted customers and provided outstanding customer service.
• Used active listening to find and sell the best options for them in high-end furniture and bedding.
• Helped customers complete purchases and locate items.
• Assisted customers with credit applications when necessary.
• Rang sales, and scheduled deliveries.
• Answered questions about store policies and addressed customer concerns.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Collaborated with team members to meet daily sales targets, contributing to overall store success.
• Won two awards for top monthly bedding sales including mattresses, bases, pillows, and other bedding accessories.
• Won an award for top overall sales for the month.