Icia Conner
Rosenberg,TX
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably as an Overnight Remodel Associate at Wal-Mart. Excelled in merchandise organization and enhancing customer experiences through effective team collaboration and problem-solving abilities. Proven track record of improving store efficiency and maintaining high safety standards.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Overnight Remodel Associate
Wal-Mart
01.2023 - 05.2023
- Implemented merchandising strategies based on company guidelines, promoting product visibility and enhancing customer shopping experiences.
- Assisted management in implementing store layout changes, leading to improved navigation for customers.
- Enhanced customer experience by ensuring timely completion of assigned remodel projects.
- Maintained safety standards during overnight shifts, contributing to a secure work environment for all employees.
- Improved store appearance by efficiently executing overnight remodeling tasks.
- Optimized space utilization by assembling and disassembling display fixtures as needed during remodel projects.
- Collaborated with team members to complete overnight remodeling assignments, resulting in a well-organized store layout.
- Increased store efficiency by rearranging merchandise and adjusting shelving according to planograms.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Streamlined product accessibility by accurately labeling shelves and organizing merchandise.
- Reduced inventory discrepancies by conducting thorough stock counts during overnight shifts.
Cashier Team Lead
Panera Bread
04.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School Diploma -
Yes Prep Brays Oaks
Houston Texas06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Office Suite
Timeline
Overnight Remodel Associate
Wal-Mart
01.2023 - 05.2023
Cashier Team Lead
Panera Bread
04.2021 - 05.2022
High School Diploma -
Yes Prep Brays Oaks
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