Ida Childs
Fitzgerald,GA
Summary
Service-oriented highly focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. I am also have my serve safe certificate and I am a certified Proctor in which I am certified to administer the class and test.
Overview
41
41
years of professional experience
Work History
General Manager
Burger King
Fitzgerald, GA
02.1991 - Current
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Led employee evaluations with constructive feedback to boost performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
McDonald's
Fitzgerald, GA
03.1985 - 12.1989
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education
High School Diploma -
Fitzgerald High School
Fitzgerald, GA05.1986
Skills
- Policy/Program Development
- Supervision and Training
- Cross-Functional Team Management
- Performance Improvements
- Team Leadership
- Staff Development
- Problem Anticipation and Resolution
- Performance Evaluation and Monitoring
- Goal Setting
- Cost Reduction
- Recruitment and Hiring
- Administrative Management
- Budget Control
- Assignment Delegation
- Mathematical Calculation and Reasoning
- Quality Assurance
- Department Oversight
- Policy Development and Enforcement
- Customer Service Management
- Focus and Follow-Through
- Staff Scheduling
- Management Team Building
- Hiring and Onboarding
- Sales Promotion
- Business Leadership
Timeline
General Manager
Burger King
02.1991 - Current
Assistant Manager
McDonald's
03.1985 - 12.1989
High School Diploma -
Fitzgerald High School