Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Ida Jones

Lansing,MI

Summary

Compassionate Resident Assistant with experience managing residential life activities and enforcing housing policies. Strengths include strong conflict resolution skills, adaptability to diverse environments, and ability to foster supportive relationships with residents. Made significant impacts in previous roles by creating inclusive living communities and facilitating educational programs for resident development. Compassionate and skilled Residential Advisor with experience in overseeing residential facilities and providing guidance to residents. Possess strong interpersonal communication skills, adept at conflict resolution and fostering a supportive community environment. Demonstrated ability to implement effective programs that improve resident satisfaction and operational efficiency. Proactive in addressing resident concerns, promoting safety, and enhancing the overall living experience for all occupants.

Overview

13
13
years of professional experience

Work History

Resident assistant

Medilodge
01.2019 - 05.2024

Caregiver

Red Cedar Lodge
05.2023 - 04.2024

Warehouse associate

Diakin
06.2017 - 01.2019
  • Efficiently and accurately picked, packed, and shipped orders for delivery to customers
  • Conducted regular inventory counts to ensure accurate stock levels
  • Assisted with loading and unloading of trucks and containers to meet shipping deadlines

Call Center Representative

AT&T
09.2011 - 06.2017
  • Provided excellent customer service by answering incoming calls, addressing customer inquiries, and resolving issues in a timely and professional manner
  • Utilized CRM software to document customer interactions, update account information, and track resolution of issues
  • Met and exceeded daily call volume and quality metrics to ensure high levels of customer satisfaction
  • Collaborated with cross-functional teams to escalate complex customer issues and ensure timely resolution

Education

Associates - Medical Administration

University Of Phoenix
Tulsa, Arizona
09.2024

Skills

  • Deliver medical care
  • Support geriatric patients
  • Activities of daily living (ADLs)
  • Mobility exercises
  • Lead exercise programs
  • Chair yoga
  • Prepare meals
  • Dietary requirements
  • Basic medical care
  • Assistance with catheters
  • Medication management
  • Companion care
  • Engagement activities
  • Safe patient transfers
  • Communication with families
  • Health care teams
  • Patient condition monitoring
  • Recommendations for in-home care
  • Compliance with treatment plans
  • Care protocols
  • Patient safety
  • Daily schedule management
  • Order picking
  • Packing
  • Shipping
  • Inventory counts
  • Loading and unloading
  • Customer service
  • Answering calls
  • Addressing inquiries
  • Resolving issues
  • CRM software utilization
  • Documenting interactions
  • Updating account information
  • Tracking resolutions
  • Call volume metrics
  • Quality metrics
  • Customer satisfaction
  • Cross-functional collaboration
  • Team leadership
  • Punctuality
  • Great communication
  • Customer service skills
  • Bilingual
  • Nursing support

Personal Information

Title: Caregiver

Timeline

Caregiver

Red Cedar Lodge
05.2023 - 04.2024

Resident assistant

Medilodge
01.2019 - 05.2024

Warehouse associate

Diakin
06.2017 - 01.2019

Call Center Representative

AT&T
09.2011 - 06.2017

Associates - Medical Administration

University Of Phoenix
Ida Jones