Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
GeneralManager
Ida Sandoval

Ida Sandoval

Thornton,Colorado

Summary

Tenacious Client Partner adept at growing client relationships, hitting revenue targets and increasing net promotion scores. Empowered by my program management background, I bring a strategic and analytical approach to managing delivery teams. I have a strong history managing challenging client programs to successful outcomes. Demonstrated leadership in portfolio management, client retention, systems implementation, and program execution.

Overview

30
30
years of professional experience

Work History

Client Partner

Oracle
Thornton, CO
09.2019 - Current
  • Oracle 100 - achieved fiscal year revenue target for 2022-2023
  • Managed team providing agency services for top accounts.
  • Renewed current contracts and grew services revenue by additional product and services contracts
  • Led consulting initiative to provide Content Management Services on new Oracle Platform


Enterprise Engagement Lead

Epsilon
Thornton, CO
08.2006 - 09.2010
  • Executive Delivery Lead partnering with Sales Management responsible for delivery management, client retention and growth.
  • Global Relationship Manager, 2017 to 2018
  • Sr. Director of Project Delivery, 2016 to 2018
  • Director, Project Delivery, 2011 to 2016
  • Senior Manager, Program Management, 2009 to 2011

Program Manager

Hexagon
Thornton, CO
07.2003 - 08.2006
  • Managed the implementation of large, million dollar public safety systems for police and public safety agencies across the United States.

Systems Analyst II

City Of Thornton
Thornton, CO
06.2002 - 07.2004
  • Provided client support on system operation and troubleshooting.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Sales Engineer

Exchange Applications
Denver, CO
07.1998 - 06.2002
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Developed and implemented pursuit plans for opportunities within assigned key accounts.
  • Demonstrated and presented technology solutions in pitch meetings

Manager

Travelers Insurance
Hartford, CT
08.1993 - 07.1998
  • Graduate of ACCENT, five year leadership development program for IT Professionals

Education

Bachelor of Arts - English

University of Notre Dame
South Bend, IN
05.1993

Skills

  • Relationship Management
  • Customer Engagement
  • Program Leadership
  • Executive Management
  • Client Satisfaction
  • CX, Digital Marketing, CRM & Cloud Technology
  • Cloud Solutions

Accomplishments

Achieved Oracle 100 for 2022-2023 Fiscal Year - achieving revenue target

Managed over 30 Enterprise Implementation Projects successfully, three were managed from a Red status to Green

Executive Leadership Development Program Graduate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Client Partner

Oracle
09.2019 - Current

Enterprise Engagement Lead

Epsilon
08.2006 - 09.2010

Program Manager

Hexagon
07.2003 - 08.2006

Systems Analyst II

City Of Thornton
06.2002 - 07.2004

Sales Engineer

Exchange Applications
07.1998 - 06.2002

Manager

Travelers Insurance
08.1993 - 07.1998

Bachelor of Arts - English

University of Notre Dame

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Ida Sandoval