Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ida Solomon

Sammamish,WA

Summary

IT Professional with 10+ years of experience in ITSM, Application production support, and middleware infrastructure administration in the banking domain. Strong technical and analytical skills. Excellent communication skills, ability to multitask, and work towards tight deadlines.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Technical Leader

CITI Bank Via Wipro Technologies
03.2023 - 09.2023
  • Contributed to the successful completion of projects hosting microservices on OpenShift kubernetes clusters
  • Partnered with stakeholders to gather and translate business requirements into technical specifications
  • Conducted capacity planning, ensuring adequate resources were available to meet business requirements and maintain optimal performance.

Infrastructure Manager

Barclays
10.2020 - 03.2021
  • Provide technical leadership for the L3 support, project management, and Solution design engineering in the Messaging infrastructure
  • Collaborated with cross-functional internal/external teams on large-scale projects to ensure seamless integration of new applications into existing infrastructure.
  • Responded to and remedied critical issues that could not be addressed by team.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.


Technical Project Manager

Renault Nissan Tech & Business Centre India
06.2019 - 10.2020
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Involved in all testing procedures and wrote test cases and scenarios for development team.


Technical Lead

Citibank Via Wipro Technologies
01.2014 - 06.2019
  • Managed L2 Application Support team for NAM/EMEA/APAC region, ensuring minimal downtime for critical applications.
  • Deliver the end-to-end of IT infrastructure deployment projects from solution review, planning, and setup
  • & testing, pre-production readiness to production cutover
  • Played a pivotal role in stabilizing the support team to minimize escalation due to service disruptions and improved organizational reputation

Technical Lead

MasterCard Via Wipro Technologies
  • L3 Support for the middleware infrastructure involving — MQ/HB/DataPower
  • Provided regular status reports to management on application status and SLA metrics.
  • Built a dashboard with current software versions and version upgrade project plans for EOVS

Production Support Specialist

Standard Chartered Bank
12.2012 - 01.2014
    • Built a new Production support team of 10 in India to support their counterparts in KL
    • Streamlined the incident and change handling process to meet the SLA
    • Supported on-call and weekend changes after hour, ensuring 24x7x365 coverage as needed.

IT Analyst

TCS Siruseri
06.2011 - 06.2012
  • Played a key role in transitioning the Middleware tower services to offshore
  • Developed, documented, and maintained Policies, SOPs to adhere to client policies, thus stabilizing the offshore support

Application Support Specialist

Tech Mahindra
02.2008 - 02.2011
  • L2 Support & Maintenance for 100+ instances of messaging infrastructure (IBM MQ/IIB) in Dev/UAT/Prod
  • Worked alongside business & application teams to build interfaces into the central broker system
  • Received STAR performer award for exceptional contribution to the team.

Application Support Engineer

IGATE
02.2006 - 02.2008
  • Provided L1/L2 support for the corporate banking application for ING Vysya Bank
  • Responsible for the maintenance & Support of 50+ applications across Dev/UAT & prod
  • Worked on Incidents, Changes and Problem tickets adhering to the SLA

Skills

  • Application Support
  • IT infrastructure Support
  • ITIL process
  • UNIX/WINDOWS
  • Cloud computing
  • Documentation and reporting
  • Team leadership
  • Issue troubleshooting
  • Major incident management
  • Change\Problem management
  • Requirement Gathering
  • Stakeholder management

Certification

  • ITIL V4 Foundation
  • Professional Scrum Master I
  • AWS Cloud Practitioner
  • Google Project Management

Timeline

Technical Leader

CITI Bank Via Wipro Technologies
03.2023 - 09.2023

Infrastructure Manager

Barclays
10.2020 - 03.2021

Technical Project Manager

Renault Nissan Tech & Business Centre India
06.2019 - 10.2020

Technical Lead

Citibank Via Wipro Technologies
01.2014 - 06.2019

Production Support Specialist

Standard Chartered Bank
12.2012 - 01.2014

IT Analyst

TCS Siruseri
06.2011 - 06.2012

Application Support Specialist

Tech Mahindra
02.2008 - 02.2011

Application Support Engineer

IGATE
02.2006 - 02.2008

Technical Lead

MasterCard Via Wipro Technologies

Similar Profiles

CREATE PROFILE
Ida Solomon