Desired Job Title
Customer Service Team LeaderSenior Team LeaderWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Wickliffe, Ohio, US
Open to relocation: No
Open To Work
Ida Wilson
Wickliffe,Ohio
Work Preference
Summary
Utilized comprehensive retail background to drive sales and foster positive customer interactions in a retail environment.
Overview
26
26
years of professional experience
Work History
Customer Service Team Leader
Meijer
08.2018 - Current
- Managed service desk, cash office, cashiers, and courtesy clerks schedules and overall performance.
- Managed customer survey scores.
- Managed credit card goals each week.
- Managed shrink goals to prevent loss.
- I am a duty manager
3rd Shift Grocery Team Leader
Meijer
02.2018 - 08.2018
- Managed dairy and grocery team members overall performance, including stocking shelves and conditioning, and making their weekly schedules.
- Managed receiving vendors product into the store.
- Managed resetting the center aisle and end caps for weekly ad change.
- I was a duty manager.
2nd Shift Grocery Team Leader
Meijer
12.2015 - 02.2018
- Managed grocery team members overall performance, including stocking shelves and conditioning, and making their weekly schedule.
- Managed vendors to ensure product was stocked and prepped for weekly ad.
- Managed shrink through ensuring daily rotations were completed.
- I was a duty manager.
Senior Team Leader
Target Corporation
08.2000 - 08.2015
- Held several positions during my time with Target.
- I started as a specialist in the Electronic’s Department and Entertainment Department
- I was a sales floor team leader over all of the hardline department, and once receiving my bachelor’s degree in Human Resource Management in 2010. I then became a Senior Team Leader over hardlines, pricing and planogram, and then seven years as a Guest Service Team Leader.
- I was trained as a duty manager.
Education
Bachelor's Degree - Human Resource Management
DeVry University
12.2010
Associate's Degree - Business Management
Trumbull Business College
12.2008
Skills
Oversaw team management to ensure alignment with organizational goals and objectives
Managed resolution of customer complaints to ensure prompt and effective service recovery
Facilitated effective communication between customers and service teams to resolve inquiries and issues
Enhanced customer experience by delivering effective assistance and resolving inquiries in retail environment
Key Qualifications
- Over 22 years of extensive experience in a fast-paced retail environment.
- Consistent in achieving store sales quotas over my entire employment span.
- Passionate about great customer service through listening, a positive attitude, and prompt followup.
Timeline
Customer Service Team Leader
Meijer
08.2018 - Current
3rd Shift Grocery Team Leader
Meijer
02.2018 - 08.2018
2nd Shift Grocery Team Leader
Meijer
12.2015 - 02.2018
Senior Team Leader
Target Corporation
08.2000 - 08.2015
Bachelor's Degree - Human Resource Management
DeVry University
Associate's Degree - Business Management
Trumbull Business College