Idalia Castaneda
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Representative II Bilingual
Elevance Healthcare
07.2020 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Streamlined communication channels for improved customer service response times and overall efficiency.
Store Manager
Society of St Vincent de Paul
08.2015 - 03.2018
- Manager of Store Operations responsible for planning, executing, controlling, and evaluating all aspects of the Resale Stores including increased sales, in-kind donation procurement and stewardship of gently used donations
- Build relationships with customers, volunteers, and staff to create a welcoming and pleasant environment to achieve operational goals
- Support staff through coaching, counseling, disciplining; planning, monitoring, and appraising job results
- Provide leadership, thinking strategically, analytically and creatively
- Analyze sales figures and forecasting to ensure maximization of sales and increase 20% more profit
- Develop promotional strategies to achieve goals
- Coordinate with Director of Programs and other managerial staff to develop and implement strategies to sell store product/donated goods through optical distribution channels
Volunteer
11.2014 - 02.2016
- Volunteer in Life Flight training classes
- Pediatric and Adult ER assisting nurses and staff
- Information Desk answering calls, delivering mail and guiding visitors thru the facility
- CHILDREN'S Memorial Hermann Hospital consoling patient in crisis and family members
- Clerical assistant to cover when they needed staff in Signature Suites
Store Manager
National Traders
05.2009 - 06.2014
- Delivered excellent customer service and support that inspired repeat visits and expanded customer base by 30%
- Continuously developed product knowledge to guarantee the best suited product for customer needs
- Trained and supervised new wireless consultants and customer service employees to maximize productivity including Microsoft office
- Maintaining all wireless sales, technical issues and solutions in database
Education
Comprehensive Coding Systems -
Houston Community College
04.2015
Medical Business Office Professional -
Houston Community College
12.2014
Associates of Arts -
San Jacinto College North
12.2007
High School Diploma -
C.E. King High School
05.2005
Skills
- Microsoft Office
- Lightspeed (POS)
- Quickbooks
- Ability to work under pressure
- Communication Skills
- Multitasking
- Organizational Skills
- Problem Solving
- Time Management
Accomplishments
- Recognized with Impact Awards for outstanding contributions.
- Compliance trainer for the entire staff
Extra-Curricular Activities
Volunteer at Memorial Hermann Medical Center, Houston, TX, 11/01/14, 02/01/16, Volunteer in Life Flight training classes., Pediatric and Adult ER assisting nurses and staff., Information Desk answering calls, delivering mail and guiding visitors thru the facility., CHILDREN'S Memorial Hermann Hospital consoling patient in crisis and family members., Clerical assistant to cover when they needed staff in Signature Suites.
Personal Information
Title: Manager
Languages
Spanish
Timeline
Customer Representative II Bilingual
Elevance Healthcare
07.2020 - Current
Store Manager
Society of St Vincent de Paul
08.2015 - 03.2018
Volunteer
11.2014 - 02.2016
Store Manager
National Traders
05.2009 - 06.2014
Medical Business Office Professional -
Houston Community College
Associates of Arts -
San Jacinto College North
High School Diploma -
C.E. King High School
Comprehensive Coding Systems -
Houston Community College
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