Idalia Delgado
Spring,TX
Summary
Demonstrated performance in health industry, customer service, bookkeeping and human resources. Worked throughout educational paths and was given additional responsibilities quickly. Ability to adapt, thrive and communicate effectively with all levels of management.
Overview
8
8
years of professional experience
Work History
Office Manager
100% Chiropractic
08.2022 - 05.2023
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Handled personal injury payments, and records and coordinated with attorney partners.
- Verified insurance benefits and used this information to move patients into budget-effective treatment plans.
- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Revenues improved by 175% while I was Office Manager
- Closed 25% Of existing Personal Injury cases that were in Accounts Receivable
Chiropractic Assistant
100% Chiropractic
05.2022 - 08.2022
- Directed patients to exam rooms, fielded questions and prepared for chiropractic examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Managed over 40 customer calls per day
Bookkeeper
Raley’s
09.2020 - 01.2022
- Oversaw the store’s financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits and money logs.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Cashier Team Lead
Raley’s
12.2019 - 09.2020
- Provided a positive customer experience with fair, friendly, and courteous service
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Showed and proved satisfaction towards my supervisors, resulting in being promoted again to a higher role with more responsibilities.
Deli Clerk
Raley’s
05.2019 - 12.2019
- Gave exceptional customer service during every situation including peak business periods which resulted in increased sales and boost in revenues
- In the result of me staying calm and professional during situations which involved conflicts to customer satisfaction- I was once again promoted.
Courtesy Clerk
Raley’s
04.2019 - 05.2019
- Worked closely with front-end sta to assist customers
- Supervisor acknowledged my fast, friendly and knowledgeable service toward customers and promoted me to a role with more responsibilities.
Supplement Leader Instructor
Shasta College
12.2017 - 05.2018
- Coordinated and provided leadership for supplemental sessions while organizing and preparing instructional materials
- Provided students with academic support and study aids to improve course material comprehension.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Student Life Worker
Shasta College
03.2016 - 05.2018
- Shown to be efficient and open to communication by preparing collateral for team and client meetings
- Attended appropriate training sessions and information briefings.
Labor Worker
Lassen Canyon
05.2015 - 08.2017
- Used pick and shovel to dig, spread and level dirt as well as other instruments to inspect plats
- Kept supervisor informed of job progress and material requirements.
- Prepared job sites by removing debris and setting up materials and tools.
- Gathered and disposed of worksite debris to remove safety hazards.
Cashier
Ace Hardware
08.2015 - 06.2016
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by helping customers update accounts, sign up for new services, and take advantage of specials
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Business Management
Simpson University
05.2021
Associates of Arts - Marketing & Finance
Shasta College
05.2019
Associates of Arts - Business Management
Shasta College
05.2019
Associates of Arts - Basic Business
Shasta College
05.2019
High School Diploma -
Butte Valley High
05.2016
Skills
- Effective Time Management
- Leadership Skills
- Microsoft Office
- Front Office Duties
- Customer Relations
- Insurance Verification
- HIPPA Verification
- Payroll
- Financial Accounting
- Organizational Skills
- Financial Reporting
- Project Management
- Business Administration
- Written Communication
- Workflow Planning
- Credit and Collections
- Banking Operations
- CRM Software
- Human Resources
- Accounts Payable and Receivable
- Billing and Invoicing
- Electronic Health Records Systems
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
100% Chiropractic
08.2022 - 05.2023
Chiropractic Assistant
100% Chiropractic
05.2022 - 08.2022
Bookkeeper
Raley’s
09.2020 - 01.2022
Cashier Team Lead
Raley’s
12.2019 - 09.2020
Deli Clerk
Raley’s
05.2019 - 12.2019
Courtesy Clerk
Raley’s
04.2019 - 05.2019
Supplement Leader Instructor
Shasta College
12.2017 - 05.2018
Student Life Worker
Shasta College
03.2016 - 05.2018
Cashier
Ace Hardware
08.2015 - 06.2016
Labor Worker
Lassen Canyon
05.2015 - 08.2017
Bachelor of Science - Business Management
Simpson University
Associates of Arts - Marketing & Finance
Shasta College
Associates of Arts - Business Management
Shasta College
Associates of Arts - Basic Business
Shasta College
High School Diploma -
Butte Valley High
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