Idalises Negron
North Fort Myers
Summary
Dynamic professional with extensive experience in customer service and team leadership at Walmart. Proven ability to enhance service delivery and improve satisfaction through effective training and communication. Bilingual in Spanish and English, skilled in cash handling and appointment scheduling, committed to fostering a collaborative work environment.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Front Line Crew Member
Sams Club
Fort Myers
09.2025 - Current
- Provided excellent customer service to enhance member shopping experience.
- Operated cash registers and handled transactions accurately and efficiently.
- Maintained cleanliness and organization in the front line area and store.
- Collaborated with team members to ensure smooth daily operations.
CUSTOMER SERVICE TA
WALMART
01.2021 - 12.2024
- Led customer service team to enhance service delivery and improve satisfaction.
- Trained new staff on company policies and customer engagement strategies.
- Developed training materials to support team skill enhancement and performance.
- Implemented feedback system for continuous improvement in service quality.
SECRETARY
PDP HEALTH MANAGEMENT
01.2004 - 12.2011
- Managed scheduling and appointments for healthcare professionals and clients.
- Organized medical records and maintained confidentiality of patient information.
- Coordinated communication between departments to streamline operations.
- Handled patient inquiries and directed them to appropriate staff members.
PROMOTIONS
EVENPRO MARKETING
01.2004 - 12.2004
- Maintained current knowledge of products, services, pricing structures, promotions.
- Established policies regarding awards and promotions within the command structure.
- Collaborated with vendors to negotiate pricing, discounts, and promotions.
- Informed customers of current sales and promotions.
SECRETARY
POLICLINICA RIMA
01.2003 - 12.2003
- Managed scheduling and appointments for healthcare professionals and clients.
- Coordinated communication between departments to streamline operations.
- Maintained office supplies and ordered materials as needed for daily operations.
- Supported team projects by providing administrative assistance and coordination.
Education
Billing Medical Plans -
Vocational School Bernardino Cordero Bernard
01.2003
COMMUNICATION NETWORKS -
Trinity College of Puerto Rico
01.2000
HIGH SCHOOL DIPLOMA -
Vocational School Bernardino Cordero Bernard
01.1998
Skills
- Bilingual communication (Spanish and English)
- Store organization
- Team collaboration
- Cash handling
- Customer engagement
- Record keeping
- Appointment scheduling
- Time management
- Leadership
- Organizational skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
Network and Telecommunications Technician
References
References available upon request.
Timeline
Front Line Crew Member
Sams Club
09.2025 - Current
CUSTOMER SERVICE TA
WALMART
01.2021 - 12.2024
SECRETARY
PDP HEALTH MANAGEMENT
01.2004 - 12.2011
PROMOTIONS
EVENPRO MARKETING
01.2004 - 12.2004
SECRETARY
POLICLINICA RIMA
01.2003 - 12.2003
Billing Medical Plans -
Vocational School Bernardino Cordero Bernard
COMMUNICATION NETWORKS -
Trinity College of Puerto Rico
HIGH SCHOOL DIPLOMA -
Vocational School Bernardino Cordero Bernard