Idalis M. Rios
Denver,CO
Summary
Professional with extensive experience in security operations, demonstrating proficiency in crowd control and access management during large events. Responsibilities included monitoring surveillance systems, conducting regular patrols, and responding to alarms, ensuring a secure environment for staff and visitors. Developed and implemented security policies while maintaining detailed reports of daily activities and incidents, contributing to enhanced safety protocols. Strong background in emergency response, including first aid and CPR, effectively managing critical situations with composure.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DOD Security Officer SNC
Allied Universal Security Services
Englewood, Colorado
05.2024 - Current
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Assisted in the development and implementation of security policies and procedures.
- Monitored surveillance cameras and responded to suspicious activity.
- Responded to alarms and conducted investigations as required.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Maintained accurate logs of all security related activities.
- Checked for safety hazards and took corrective action when necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Corporate Security Officer Travelers HQ
Allied Universal Security Services
Hartford, CT
08.2023 - 05.2024
- Reviewed daily logs of events related to corporate security matters.
- Performed regular patrols around the building, checking for intruders and other potential threats.
- Investigated incidents and prepared detailed reports for management review.
- Ensured access control measures are in place, including issuing ID cards and monitoring visitors.
- Assisted with investigations into employee misconduct or violations of company policies.
- Monitored CCTV systems and identified any suspicious activities or persons on the premises.
- Responded quickly to alarms triggered by motion detectors or other warning systems.
- Investigated security breaches, theft, vandalism and other criminal activity onsite.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Retail Security Officer
Allied Universal Security Services
Aurora, Colorado
02.2023 - 08.2023
- Reviewed incident logs daily to identify any patterns of suspicious behavior or recurring issues.
- Responded to alarms, emergency situations, and other calls for assistance in a timely manner.
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
- Communicated effectively with colleagues and supervisors using radios or phones when necessary.
- Patrolled assigned areas to identify suspicious activity, unauthorized personnel, and safety hazards.
- Provided support during special events such as sales promotions or new product launches.
- Assisted with crowd control when needed during busy periods or special events.
- Adhered strictly to company guidelines regarding confidential information handling.
- Prepared detailed reports of all security-related incidents for management review.
- Maintained a visible presence throughout the premises at all times in order to deter criminal activity.
- Greeted customers entering the store while screening for potential shoplifters or trespassers.
- Conducted regular inspections of all access points, exits, doors, gates. to ensure their proper functioning.
- Assisted customers with questions regarding store policies and procedures.
- Reported any suspicious activities or persons to the appropriate authorities.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Escorted undesirable persons off property to minimize security violations.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Responded to store alarms and investigated disturbances promptly.
Judicial Marshal
State of Connecticut
Hartford, CT
07.2022 - 02.2023
- Assisted bailiffs in maintaining decorum within courtrooms while proceedings are underway.
- Provided escorts for prisoners to and from courtrooms as necessary.
- Transported inmates safely between correctional facilities and courthouses for hearings or trials.
- Coordinated with local law enforcement agencies when conducting investigations related to cases heard at the courthouse.
- Enforced parking regulations around courthouses in order to ensure that traffic flows smoothly.
- Adhered strictly to departmental policies regarding use of force during arrests or detainment operations.
- Conducted surveillance operations both inside and outside of courthouses to identify potential threats or criminal activity.
- Inspected visitors' belongings upon entry into courthouses in order to prevent weapons from being brought onto premises.
- Served subpoenas on behalf of courts when required.
- Assisted with crowd control during high-profile cases or events occurring at the courthouse.
- Intervened in disputes between inmates or members of the public when necessary in order to de-escalate tensions and restore peace.
- Monitored security systems such as cameras, alarms, and access control points throughout the courthouse complex.
- Performed searches of inmates prior to entering a courtroom or other secure areas.
- Ensured the safety and security of courtrooms, judges, juries, attorneys, and other personnel by performing routine patrols and maintaining order.
- Responded quickly to emergency situations and provided assistance as needed.
DOD Security Supervisor/SOC Operator Pratt Whitney
Allied Universal Security Services
East Hartford, Connecticut
09.2020 - 02.2023
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated security efforts for special events and high-profile visits.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Administered first aid and emergency support as needed during incidents.
Corporate Security Officer Aetna HQ
Allied Universal Security Services
Hartford, CT
03.2018 - 09.2020
- Enforced compliance with government regulations pertaining to workplace safety standards.
- Assisted with investigations into employee misconduct or violations of company policies.
- Monitored CCTV systems and identified any suspicious activities or persons on the premises.
- Performed regular patrols around the building, checking for intruders and other potential threats.
- Responded quickly to alarms triggered by motion detectors or other warning systems.
- Ensured access control measures are in place, including issuing ID cards and monitoring visitors.
- Investigated incidents and prepared detailed reports for management review.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Warehouse Associate
Macys Logistics
South Windsor, Connecticut
09.2017 - 03.2018
- Labeled containers correctly for product identification purposes.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Collaborated with team members to complete tasks efficiently and accurately.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Front Line Crew Member
Moe’s Southwest Grill
South Glastonbury, Connecticut
09.2017 - 03.2018
- Performed cashier duties, including taking payments and making change.
- Followed safety protocols when handling hot foods or sharp objects.
- Completed daily cleaning tasks such as mopping floors, washing dishes.
- Tracked inventory levels of supplies and restocked as necessary.
- Adhered to all company policies and procedures.
- Followed cooking instructions accurately for each dish served.
- Greeted customers and responded to inquiries.
- Checked all products for quality assurance.
- Served meals quickly and courteously to customers' satisfaction.
- Upheld standards of hygiene within the restaurant environment.
- Provided excellent customer service at all times.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health regulations in the workplace.
- Monitored food temperatures to ensure safe storage conditions.
- Communicated effectively with other staff members during shifts.
- Delivered customer service by identifying needs and helping members with purchasing decisions, located ideally-suited merchandise and completed transactions to full satisfaction of guests.
- Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
Front Line Crew Member
Dunkin' Donuts
South Windsor, CT
06.2016 - 10.2017
- Performed cashier duties, including taking payments and making change.
- Followed safety protocols when handling hot foods or sharp objects.
- Completed daily cleaning tasks such as mopping floors, washing dishes.
- Assisted with training new employees on proper food handling techniques.
- Maintained a clean and organized workstation.
- Adhered to all company policies and procedures.
- Greeted customers and responded to inquiries.
- Served meals quickly and courteously to customers' satisfaction.
- Upheld standards of hygiene within the restaurant environment.
- Restocked items on shelves as needed.
- Resolved customer complaints in a professional manner.
- Monitored food temperatures to ensure safe storage conditions.
- Communicated effectively with other staff members during shifts.
- Served as frontline point of contact for customer-facing communication and received and placed customer calls regarding order status, payments and product information.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Brewed and served coffee and tea with preferred add-ins.
Education
High School Diploma -
Public Safety Academy
Enfield, CT06-2016
Some College (No Degree) - Criminal Justice
Manchester Community College
Manchester, CTSkills
- Crowd control
- Access control
- Surveillance monitoring
- Incident reporting
- Emergency response
- First aid
- Conflict resolution
- Team collaboration
- Report writing
- Crime prevention methods
- Metal detector operation
- Physical fitness
- Detail-oriented
- Alarm monitoring
- Problem solving
- Interior and exterior patrol
- Arrest procedures
- Security guard license
- Customer service
- CCTV surveillance
Languages
English
Full Professional
Spanish
Limited
Affiliations
- Physical Fitness
Accomplishments
- Athletic Scholar
Certification
- Security Guard Card
- First Aid
- CPR
- Web Developer WOZU
Timeline
DOD Security Officer SNC
Allied Universal Security Services
05.2024 - Current
Corporate Security Officer Travelers HQ
Allied Universal Security Services
08.2023 - 05.2024
Retail Security Officer
Allied Universal Security Services
02.2023 - 08.2023
Judicial Marshal
State of Connecticut
07.2022 - 02.2023
DOD Security Supervisor/SOC Operator Pratt Whitney
Allied Universal Security Services
09.2020 - 02.2023
Corporate Security Officer Aetna HQ
Allied Universal Security Services
03.2018 - 09.2020
Warehouse Associate
Macys Logistics
09.2017 - 03.2018
Front Line Crew Member
Moe’s Southwest Grill
09.2017 - 03.2018
Front Line Crew Member
Dunkin' Donuts
06.2016 - 10.2017
High School Diploma -
Public Safety Academy
Some College (No Degree) - Criminal Justice
Manchester Community College