Idaliz Ruiz
Windermere,FL
Summary
Experienced and dedicated Food and Beverage Server with over 20 years in the industry, seeking to leverage extensive knowledge and exceptional customer service skills to contribute to the success of Sophia’s Trattoria at Conrad Orlando.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Story Book Dining at Artist Point with Snow White
12.2019 - Current
- Provide high-quality service to guests in a fast-paced, upscale dining environment
- Collaborate with kitchen staff to ensure accurate and timely order delivery
- Handle customer complaints and special requests with professionalism and efficiency
- Carefully handle multiple guest allergies
- Participate in daily team meetings to enhance service standards and procedures.
Food and Beverage Lead Server
The Club at Bella Collina
05.2020 - 11.2023
- Lead server responsible for training and mentoring new staff members
- Provided high-quality service to guests in a fast-paced, upscale dining environment
- Collaborated with kitchen staff to ensure accurate and timely order delivery
- Handled customer complaints and special requests with professionalism and efficiency
- Assisted in the development of seasonal menus and wine pairings, including creating craft cocktails for our restaurant bar and pool bar
- Managed large sections of the dining area during peak hours, ensuring efficient and attentive service
- Developed a loyal clientele through personalized service and strong relationship-building skills
- Implemented new service techniques, resulting in a 15% increase in customer satisfaction ratings
- Worked their banquet department in many occasions at times taking charge of the event
- Worked the pool bar and the outdoor events by the pool
- Conducted lunch business meetings and events for our members.
Food and Beverage Server
Sci-fi Dine-In Theatre
05.2006 - 12.2019
- Delivered exceptional service in both casual and fine dining settings
- Demonstrated in-depth knowledge of menu items, ingredients, and preparation methods
- Maintained cleanliness and organization of the dining area
- Participated in daily team meetings to enhance service standards and procedures
- Carefully handle multiple guest allergies.
Education
High School Diploma -
West Orange High School
Winter Garden, FloridaHotel Management And Tourism -
Escuela Hotelera De San Juan
Hato Rey, PR05.1995
Skills
- Extensive knowledge of food and beverage service protocols
- Strong customer service and communication skills
- Ability to manage high-stress situations and multitask effectively
- Proficient in POS systems and order management software
- Excellent teamwork and leadership abilities
- Knowledge of wine, cocktails, and food pairings
Accomplishments
I get recognized by our guest at Disney on daily basis and always get repeated customers due to creating memorable and personalized dining experiences for our guest.
Certification
- Food Handler Certification
- Alcohol Server Certification
- Tips Certification
References
Available upon request
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Food and Beverage Lead Server
The Club at Bella Collina
05.2020 - 11.2023
Food and Beverage Server
Story Book Dining at Artist Point with Snow White
12.2019 - Current
Food and Beverage Server
Sci-fi Dine-In Theatre
05.2006 - 12.2019
High School Diploma -
West Orange High School
Hotel Management And Tourism -
Escuela Hotelera De San Juan
- Food Handler Certification
- Alcohol Server Certification
- Tips Certification
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