Summary
Overview
Work History
Education
Skills
References
Certification
References
Timeline
Generic

Idalma Alvarez

Miami,FL

Summary

Professional motivated to provide high end service to clients. Known for positive attitude and years of providing exceptional customer service and assistance. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Stock Associate

Ross Dress for Less
Miami, FL
05.2020 - Current
  • Received shipments of new products, unpacked items, verified quantities against invoices, and stocked them on shelves.
  • Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
  • Verified that all price tags were correct before stocking merchandise on display areas.
  • Participated in team meetings to discuss new initiatives or changes in procedures.
  • Replenished stock levels, when necessary, by moving merchandise from backroom storage areas to sales floor locations.

Kitchen Staff Member

Pollo Tropical
Miami, FL
06.2018 - 02.2020
  • Ensured that all dishes were prepared in accordance with restaurant standards.
  • Stocked and replenished kitchen supplies and ingredients as needed.
  • Maintained cleanliness of work areas throughout shift.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed health and safety guidelines for food preparation and service.
  • Assisted in the preparation of all menu items, including salads, appetizers, and entrees.

Specialist

Agencia de Seguridad y Proteccion
Miramar, La Habana
03.2000 - 08.2017
  • Provided technical support for users experiencing difficulties with software applications.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Generated reports to track performance metrics of team members.
  • Maintained accurate records of customer interactions and feedback.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Created training materials for new hires on the company's procedures and policies.

Secretary to the General Manager

Pasterizadora El Lucero
Arroyo Naranjo, La Habana
01.1987 - 01.1997
  • Completed data entry tasks such as updating client records or entering financial transactions into accounting software.
  • Prepared agendas for weekly team meetings.
  • Collaborated with other departments within the organization to coordinate projects involving multiple teams.
  • Responded promptly to inquiries from customers or clients regarding services offered by the organization.
  • Composed, edited and proofread correspondence, reports and other documents as requested by the General Manager.
  • Provided administrative support to the General Manager including scheduling meetings, preparing agendas and taking minutes.

Education

Bachiller/ 12 Grado -

Facultad Felix Varela
La Habana, Cuba
01.1992

Skills

  • Well oriented
  • Meal Preparation
  • Communication abilities
  • Interpersonal Communication
  • Safety methods
  • Performance Improvement
  • Safety processes and procedures
  • Customer Relationships
  • Office Management
  • Office Administration

References

  • Yilian Corona, (786) 520-7763
  • Juan Carlos Corona, (786) 203-6261
  • Josefina Haya, (305) 609-6046

Certification

  • Home Health Aid ( Certificate # FL-A416-400-67-554-0) Issued on May 23, 2024

References

References available upon request.

Timeline

Stock Associate

Ross Dress for Less
05.2020 - Current

Kitchen Staff Member

Pollo Tropical
06.2018 - 02.2020

Specialist

Agencia de Seguridad y Proteccion
03.2000 - 08.2017

Secretary to the General Manager

Pasterizadora El Lucero
01.1987 - 01.1997

Bachiller/ 12 Grado -

Facultad Felix Varela

Similar Profiles

CREATE PROFILE
Idalma Alvarez