Idalmi Fernández Montesino
Five Below
6320 Sw 8th St Miami ,FL
42
years of professional experience
Results-driven Customer Service Professional with expertise in enhancing customer satisfaction and operational efficiency. Demonstrated skills in problem-solving, process improvement, and strategic planning. Strong ability to foster team collaboration and adapt to evolving needs, consistently delivering impactful out.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well excellent costumer relations aptitude and relationship-building skill.
Work History
Control Programación Y Supervisor Turística
19 Years 6 Months- Customer reservations received requests from different marke.
- Specifically in the catering area, guaranteeing the services of City Tour, Excursions, Lunches and Dinners that were offered to both group and individual customers
- Coordinated visits to Museums, Night Shows among other activities
- All these reservations were made through telephones and emails with the borrowers
- Coordinated merchandising, promoted new products.
Economist
17 Years 6 Months- Studied economic and statistical data.
- Incorporated strong quantitative and qualitative analytical skills to develop corporate strategy.
- Analyzed factors that affected economic growth and leveraged information.
Cashier Team Leader
2 Years 8 Months- Supervised cashiers during peak shifts, maintaining fast register flow and service consistency.
- Trained new associates on POS procedures, cash handling, and customer service standards.
- Reconciled registers, balanced drawers, and resolved cash variances with accuracy.
- Directed opening and closing cashier duties, including till setup and end-of-day counts.
Education
- English Basic
Economic Planning
Skills
Interpersonal skills
Customer service skills
Empathy
Staff management
Training and mentoring
Goal oriented
Timeline
Cashier Team Leader
Five Below
2023.11 - 2026.07Read More
Control Programación Y Supervisor Turística
Agencia De Viajes Cubanacan
2002.08 - 2022.02Read More
Economist
Aeropuerto Borrego
1984.02 - 2001.08Read More
Aeropuerto Borrego
from English Basic
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Tecnológico Rafael Ferros Macías
Economic Planning
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