Ida Marie Foon
Lynnwood,WA
Summary
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Caregiver
Self-employeed
08.2024 - Current
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Supported bathing, dressing and personal care needs.
Customer Service Representative
United Airlines
09.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Board and deplane passengers safely.
- Assist passengers with baggage claims.
Lead Customer Service Representative
United Ground Express ( Paine Field Airport)
02.2019 - 08.2021
- Board and deplane passengers safely as a gate agent.
- Assist with itinerary changes.
- Check in passengers at the ticket counter.
- Led customer service team in resolving complex issues, enhancing customer satisfaction and loyalty.
- Oversee safety policies, procedures and trainings enhancing overall workplace safety awareness.
Customer Service Desk Associate
Walmart
06.2016 - 02.2019
- Assist customers with purchases, refunds and returns.
- Cash checks and sell money orders.
- Assist customers with self check out.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
US Army Reservist
US Army
12.2016 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Some College (No Degree) - CNA
Medprep
EverettAssociate of Arts - Business Management
Eastern Gateway Community College
Steubenville, OH06-2023
Certificate - Logistics- Supply Chain Management
Army Logistics University
Fort Lee, VA01-2017
Skills
- Customer oriented
- Good Communication skills
- Problem-solving abilities
- Positive and professional
- Empathetic
- Adaptive team player
Timeline
Caregiver
Self-employeed
08.2024 - Current
Customer Service Representative
United Airlines
09.2021 - 02.2024
Lead Customer Service Representative
United Ground Express ( Paine Field Airport)
02.2019 - 08.2021
US Army Reservist
US Army
12.2016 - 12.2022
Customer Service Desk Associate
Walmart
06.2016 - 02.2019
Associate of Arts - Business Management
Eastern Gateway Community College
Some College (No Degree) - CNA
Medprep
Certificate - Logistics- Supply Chain Management
Army Logistics University