Idana Cantu
Mission,TX
Summary
I am a versatile professional with a background in insurance sales, legal support, and retail operations. I specialize in taking complex information like insurance policies and legal research and making it easy for my clients to understand. Throughout my career at Pronto Insurance, Cantu Law, and Dollar Tree, I have built a reputation for being a reliable communicator who can handle high-volume tasks, accurate record-keeping, and fast-paced environments with ease.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sales Agent
Pronto Insurance Company
Mission, Texas
08.2025 - Current
- Explained policy details and coverage options to potential customers.
- Provide professional and courteous support, ensuring positive customer experiences for sales and service inquiries.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Recorded client interactions and transactions accurately to support service quality and compliance.
- Collaborated with team members to enhance customer service strategies.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Retail Worker
Dollar Tree
Mission, Texas
08.2024 - 01.2025
- Assisted customers with product selection and shared product knowledge to facilitate informed purchases.
- Operated cash register, processed transactions, and handled cash accurately.
- Stocked shelves with merchandise, ensuring proper product placement and visibility.
- Maintained clean, organized store displays to create inviting shopping environment.
Assistant
Cantu Law
Mission, Texas
07.2023 - 03.2024
- Assisted attorneys with research tasks to support ongoing cases and litigation efforts.
- Prepared legal documents and ensured accurate filing in case management system.
- Organized case files and documentation for efficient access by attorneys and clients.
- Managed client communications and scheduled appointments to enhance office workflow.
Education
High School Diploma -
Thelma R. Salinas T-STEM Early College High School
La Joya, TX08-2022
Some College (No Degree) - Engineering
South Texas College
McAllen, TX03-2026
Skills
- Sales Certification
- Customer service
- Sales Documentation
- Effective communication
- Adaptability to change
- Problem solving
- Data analysis
- Data visualization
- Technical writing
- Data entry
- Networking
- Records management
- Insurance knowledge
Languages
English
Professional
Spanish
Professional
Certification
Limited Lines
Activities
I actively participated in several extracurricular activities, including Book Club and Anime/Animation Club, where I engaged in discussions and creative analysis of literature and media. im also involved in a Video Game Development Club, that collaborates with peers to design and develop interactive projects such as a visual novel. Additionally, I managed and contributed to social media content, building communication and digital marketing skills with my activity through my involvement in football, I developed strong teamwork, discipline, and time management abilities.
Timeline
Sales Agent
Pronto Insurance Company
08.2025 - Current
Retail Worker
Dollar Tree
08.2024 - 01.2025
Assistant
Cantu Law
07.2023 - 03.2024
High School Diploma -
Thelma R. Salinas T-STEM Early College High School
Some College (No Degree) - Engineering
South Texas College