Idania Cabrera
Plantation,FL
Summary
Driven by a results-focused approach, I excelled as an Assistant Regional Manager at Servilog, where I spearheaded projects that surpassed expectations and established key metrics enhancing regional operations. My expertise in customer service and problem-solving, coupled with a knack for fostering teamwork, has consistently improved client loyalty and operational efficiency.
Overview
23
23
years of professional experience
Work History
Retail Sales Associate
TRD
02.2010 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Saludé a los clientes y ayudé con preguntas, selecciones y compras de productos.
Mantuve un ambiente de tienda limpio y organizado, mejorando la experiencia de compra general para los clientes.
Ayudó a los clientes a completar compras, localizar artículos y unirse a programas de recompensas.
Manejé devoluciones y cambios de manera profesional, resolviendo los problemas de los clientes respetando las políticas de la empresa.
Assistant Regional Manager
Servilog
01.2001 - 08.2009
- Established performance metrics to track progress toward goals, driving continuous improvement in regional operations.
- Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
- Cultivated a positive work environment through team-building exercises and open channels of communication.
- Spearheaded special projects, meeting deadlines and delivering results that exceeded expectations.
- Estableci un desempeño para rastrear el progreso hacia las metas, impulsando la mejora continua en las operaciones regionales.
Fomenté relaciones sólidas con clientes , asegurando la lealtad a largo plazo a la empresa.
Cultivé un ambiente de trabajo positivo a través de ejercicios de formación de equipos y canales abiertos de comunicación.
Encabecé proyectos especiales, cumpliendo plazos y entregando resultados que superaron las expectativas.
Education
Bachelor of Arts -
Joaquin De Agüero
Ciego De Avila05.1989
Skills
Customer Service
Teamwork
Problem-Solving
Teamwork and Collaboration
Servicio al cliente
Trabajo en equipo
Resolución de problemas
Trabajo en equipo y colaboración
Timeline
Retail Sales Associate
TRD
02.2010 - 05.2024
Assistant Regional Manager
Servilog
01.2001 - 08.2009
Bachelor of Arts -
Joaquin De Agüero
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