Idania Castillo
Suitland Md,MD
Summary
Dedicated and reliable professional with over 10 years of experience in custodial maintenance, facility operations, and food service management. Proven track record of maintaining high safety and cleanliness standards in high-traffic environments. Bilingual (English/Spanish) with strong leadership skills and a commitment to teamwork.
Overview
2026
2026
years of professional experience
Work History
Janitor
WMATA (Washington Metropolitan Area Transit Authority)
Washington DC
06.2020 - Current
- Maintained cleanliness and sanitation of transit facilities to ensure a safe environment for passengers.
- Operated cleaning equipment, including floor scrubbers and pressure washers, to enhance facility appearance.
- Conducted routine inspections to identify maintenance needs and reported issues promptly to management.
- Assisted in the training of new janitorial staff on safety protocols and operational procedures.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained floor cleaning and waxing equipment.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Cook Shift Leader
Panda Express
Houston, TX
01.2017 - 02.2020
- Supervised kitchen staff to ensure efficient meal preparation and adherence to quality standards.
- Trained team members on food safety protocols and proper cooking techniques.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Coordinated shift schedules, optimizing staffing based on peak service times.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Monitored equipment maintenance schedules, ensuring timely repairs and replacements as needed for uninterrupted kitchen operations.
- Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
Custodian
Pasadena Independent School District |
Houston, TX
01.2018 - 02.2019
- Managed daily sanitation and maintenance for classrooms, restrooms, and common areas.
- Performed seasonal deep-cleaning tasks, including stripping and waxing floors.
- Ensured playground equipment was safe and free of debris for student use
Service Manager
Chipotle Mexican Grill
2013 - 2017
- Oversee daily operations to ensure high-quality customer service and food safety standards.
- Train and mentor staff on operational procedures and customer engagement techniques.
- Implement strategies to enhance team performance and improve service delivery times.
- Monitor inventory levels, ordering supplies to maintain optimal stock availability.
- Analyze customer feedback to identify areas for improvement in service and menu offerings.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Education
High School Diploma - Visual Arts Major
Duke Ellington School of The Arts
Washington, DC06.2015
Skills
Skills
Languages: Fully Bilingual (Spanish and English)
Technical: Industrial Cleaning Equipment, Chemical Safety (MSDS), Floor Maintenance, Inventory Management
Soft Skills: Conflict Resolution, Team Leadership, Time Management, Detail-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Janitor
WMATA (Washington Metropolitan Area Transit Authority)
06.2020 - Current
Custodian
Pasadena Independent School District |
01.2018 - 02.2019
Cook Shift Leader
Panda Express
01.2017 - 02.2020
Service Manager
Chipotle Mexican Grill
2013 - 2017
High School Diploma - Visual Arts Major
Duke Ellington School of The Arts