Idania Lopez

Licensed Optician

Metrooptics

The Bronx, NY

04.2007 - Current

Enforced customer service standards to resolve issues and uphold quality service
Oversaw team schedules and orchestrated daily operations for enhanced efficiency.
Coached and mentored team members to elevate job performance.
Managed stock replenishment ensuring optimal supply chain efficiency
Directed audits to guarantee adherence to internal inventory controls.
Executed routine cycle counts to ensure precision of inventory records.
Received, verified, and restocked merchandise throughout store, ensured optimal inventory levels, and contributed to organization and cleanliness of sales floor and stock room.
Managed processing of medical claims utilizing electronic billing systems and software.
Audited patient accounts for accuracy and completeness before submission.
Resolved billing discrepancies through coordination with insurance companies.
Conducted measurements of patients' eyes for lens fitting
Generated invoices for payment and coordinated delivery or pick-up of orders as required by customers.
Modified eyeglasses, executing minor repairs as needed, to guarantee optimal fit and comfort levels for clients.
Articulated advantages of diverse lens designs, materials, and coatings.
Guided customers on proper care and maintenance of eyewear.
Evaluated finished eyeglasses to ensure alignment with company's quality check process and confirmed proper fit for customer satisfaction.
Scheduled appointments and verified insurance coverage for efficient patient processing.
Maintained accurate patient records to ensure compliance and accessibility.
Assisted with preliminary testing to support healthcare providers in diagnostics.
Extracted patient insurance information, processed corrective lens orders, and managed patient check-in and check-out for appointments.