Compassionate and motivated Addiction Counseling student pursuing a Certified Addiction Counselor (CAC) internship. Skilled in active listening, client engagement, and maintaining a supportive, nonjudgmental environment. Knowledgeable in screening, assessment, treatment planning, confidentiality, and evidence-based practices through academic training. Eager to gain hands-on experience while helping individuals achieve lasting recovery.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Project Manager
Affinity Community Development, Inc.
Silver Spring, USA
06.2024 - Current
Successfully managed projects with tight deadlines and limited resources.
Coordinated team members to complete tasks on time and within budget, ensuring project objectives were met.
Developed project plans, tracked progress, and reported results to stakeholders.
Communicated effectively with all levels of stakeholders including executives.
Collaborated with cross-functional teams across multiple departments to achieve goals.
Provided clear direction to internal teams, setting expectations and due dates for deliverables.
Monitored project performance metrics to ensure adherence to quality standards.
Documented project requirements and processes to provide clarity and streamline execution.
Led meetings to establish project milestones, generate ideas, and determine effective task management techniques.
Warehouse Trainer
Nordstrom Inc.
Upper Marlboro, USA
10.2019 - 04.2024
Trained new employees on product knowledge, customer service protocols, and safety regulations, enhancing their readiness for roles.
Orientated and trained employees, building confidence and facilitating quicker adaptation to job roles.
Mentored new employees on company policies and procedures, fostering a smoother transition into their positions.
Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Assistant Manager
Atlanta One Logistics
Atlanta, USA
04.2015 - 04.2018
Proven ability to lead teams, optimize resources, and implement strategies that drive operational success.
Monitored team productivity and performance to align efforts with operational goals.
Strong analytical skills, paired with a detail-oriented approach, ensure the precise execution of tasks and adherence to deadlines.
Provided ongoing coaching and feedback to develop employee skills and improve overall team capability.
Facilitated interactive group sessions to ensure all trainees had a thorough understanding of warehouse processes and procedures.
Maintained accurate records of training activities to facilitate future training initiatives.
Ensured compliance with OSHA regulations pertaining to safe work practices within a warehouse setting.
Assisted with the design of new products or services related to warehousing processes.
Operations Manager
Alexander& McCarthy International
Lagos, Nigeria
02.2008 - 05.2012
Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
Provided clear direction and set priorities for accomplishing desired actions and results.
Recruited team members to ensure adequate staffing levels aligned with projected sales.
Facilitated open communication between departments to enhance collaboration and teamwork.
Managed event planning and execution using strong attention to detail and communication skills.
Planned, coordinated and oversaw company events and promotions.
Created detailed timelines to ensure the timely completion of all tasks related to events.
Coordinated with vendors to guarantee seamless event execution.
Participated in pre-event meetings to review expectations and resolve last-minute issues with customers.
Provided creative solutions to challenges faced during the event planning process.
Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
Monitored customer feedback and implemented changes to enhance service quality.
Maintained professional working relationships and promoted open lines of communication with staff.
Provided employees with guidance in handling difficult problems or resolving escalated complaints or disputes.