Ella Edwards
Arnold,CA
Summary
Reliable and upbeat sales associate with a track record of promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Possessing extensive knowledge of product merchandising, payment processing, and cleaning, providing comprehensive assistance to customers. With a dedicated and dependable approach, excelling at building strong relationships and have excellent organizational strengths. Superior work ethic ensures consistent delivery of exceptional results.
Overview
9
9
years of professional experience
Work History
Sales Associate
Dollar General
09.2024 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Camp Counselor
Bear Valley Summer Day Camp
06.2024 - 08.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Encouraged team building to increase camaraderie, trust and rapport.
- Implemented rules and regulations to enforce discipline and compliance.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Collaborated with other recreation staff in developing new recreational activities.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Prepared reports for management regarding status and progress of recreational activities.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Customer Service and Retail
Next Upscale Resale
11.2022 - 01.2023
- Boosted sales revenue by skillfully promoting diverse service options.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Provided technical support for troubleshooting analytics and reporting issues.
- Implemented business intelligence solutions to increase operational efficiency.
Editor-in-Chief
Yearbook
09.2020 - 06.2021
- Unpaid editor-in-chief at the Bret Harte High School yearbook
- Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
- Established editorial direction and publication policies and procedures and monitored and maintained functional consistency.
- Sustained and enhanced publication performance and fostered reliability, transparency and fairness.
- Adhered to ethical guidelines and standards to promote responsible publication and media practices.
- Assigned manuscript submissions to editorial board for peer review and publishing determination
Tutor
Independent
11.2020 - 05.2021
- Tutor for two 8th grade students
- Worked 3 hours a week
- Was in charge of creating lesson plans and researching material
- Prepared students for tests and went over course content
- Catered to each student's individual learning styles
- Kept students motivated and entertained.
Cashier and Customer Service
Bakery
12.2015 - 12.2016
- Worked as a Cashier and in Customer Service
- Dealt with money transactions through cash, cards, and checks
- Answered the phone and answered any questions customers may have had
- Called companies to check on food items
- Helped determine product prices and profit
- Took phone and email orders.
Education
Associates Degree in English -
Columbia College
Sonora12.2023
Associates Degree in English -
Modesto Junior College
Modesto12.2023
High School Diploma -
Bret Harte High School
Angels Camp06.2021
Skills
- Leadership
- Management of teams
- Teamwork
- Decision-making
- Creativity
- Computer Literacy
- Customer Service Skills
- Financial Transactions
- Fluent in Microsoft Applications
- Google Applications
- Technologically Advanced
Personal Information
Age: 21
Languages
American Sign Language
Elementary
Software
Spreadsheets
Presentation
MicrosoftOne
Interests
I am interested in a plethora of things,ranging from writing to working with kids My skillset is diverse and flexible Even if I do not have prior experience for a job I am a fast learner and pick up skills quickly I go above and beyond in any work environment I am in I am an avid reader,outdoors lover,and dog rescuer! My work means a lot to me, I strive to create a professional yet personable environment with not only my customers but my co-workers as well
Timeline
Sales Associate
Dollar General
09.2024 - Current
Camp Counselor
Bear Valley Summer Day Camp
06.2024 - 08.2024
Customer Service and Retail
Next Upscale Resale
11.2022 - 01.2023
Tutor
Independent
11.2020 - 05.2021
Editor-in-Chief
Yearbook
09.2020 - 06.2021
Cashier and Customer Service
Bakery
12.2015 - 12.2016
Associates Degree in English -
Columbia College
Associates Degree in English -
Modesto Junior College
High School Diploma -
Bret Harte High School
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