Idell Decoteau
New York
Summary
Customer service – driven professional with experience in high volume event venues, assisting guest, handling transactions, and ensuring smooth operations. Skilled in multitasking, problem solving and creating positive customer service, retail or hospitality with opportunities for growth and stability in a team orientated setting.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Usher
Madison Square Garden Entertainment Corp
New York
11.2023 - Current
- Greeted and assisted guest with seating, directions, and event information
- Scanned tickets and ensured proper entry to the venue
- Monitored guest safety and enforced venue policies
- Provided accessibility assistance and crowd control and customer support
- Cross Venue Scheduling; I Love being able to work in Radio City & Beacon Theatre
Porter
Citi Field, Aramark
Queens
01.2022 - 01.2023
- Maintained cleanliness and sanitation of assigned areas, including dishwashing and kitchen maintenance
- Ensured proper stock levels of cleaning supplies and adhered to food safety and sanitation procedures
- Collected and disposed of trash efficiently to maintain cleanliness in high-traffic areas
- Worked efficiently in a fast-paced stadium setting, supporting event operations
Guest Services Representative (Seasonal)
USTA
Flushing
01.2014 - 01.2022
- Assisted guests with seating, ticketing, and event inquiries to enhance their experience
- Managed crowd flow and provided directions in a high traffic venue
- Worked in a fast-paced environment while ensuring excellent customer service
Education
High School Diploma -
Academy of Urban Planning
06-2012
Skills
- Guest assistance & hospitality
- Active listening
- Customer service
- Cash handling & transactions
- Point of sale (POS) systems
- Ticket scanning & entry
- Organization & cleanliness
- Team collaboration
- Fast paced adaptability
- Merchandising and stocking
- Problem solving
- Ticket purchasing
- Guest and client satisfaction
Timeline
Usher
Madison Square Garden Entertainment Corp
11.2023 - Current
Porter
Citi Field, Aramark
01.2022 - 01.2023
Guest Services Representative (Seasonal)
USTA
01.2014 - 01.2022
High School Diploma -
Academy of Urban Planning